Solutions Consultant, Virtuous

• Experience with CRM and/or Marketing Automation platforms is required
• Knowledge of and/or experience working with nonprofits is preferred
• A desire to quickly learn about fundraising best-practices
• 2-3 years SaaS experience
• Minimum of 2 years of experience in instructional design, education, training, consulting, or related field
• 1-3 years experience working in Project Management, Implementation, Onboarding, Customer Success Management, Product Training, or Account Management
• Experience teaching or conducting technical training in classrooms, webinars, or a customer-facing role to a potentially non-technical audience
• An understanding of adult learning theory and concepts
• Ability to work in a fast-paced, flexible start-up environment
• Self-motivated, always looking to improve and learn
• Clear and articulate communication skills
• Outstanding organizational, presentation, and communication skills, including verbal, written, and visual
• The ability to prioritize time and manage competing priorities in a fast-paced environment
• Strong attention to detail
• The ability to quickly absorb and understand new information
• A passion for innovation and helping nonprofits succeed
• An ongoing curiosity to learn about our products, our customers, and the nonprofit sector

Desirable

• The Solutions Consultant will be responsible for facilitating live virtual training sessions, webinars and implementing Professional Services solutions for new and existing Virtuous clients
• This role may include occasional travel and facilitation of live, in-person training sessions
• Additionally, as an internal product expert, Solutions Consultants will provide support to internal teams and collaborate with other subject matter experts as needed
• You will be a Virtuous expert. Thoroughly understand all the features of our Virtuous suite of products and effectively convey complex information to both customers and internal staff
• Collaborate with Virtuous customers to design and implement solutions that elevate legacy business processes
• Scope, define, manage and deliver custom services, including setting up integrations, developing scripts and automations, facilitating QA/UAT, and deliver end-to-end projects/solutions
• Manage custom services projects from kickoff through delivery, including documenting technical process and visual workflows for solution(s) delivered
• Deliver training and webinar sessions on key functions, applications, and best practices for multiple Virtuous products with clarity and quality, and reach 80% utilization between training and other professional services
• Create, modify, and optimize training materials, including training guides, and assist with curriculum development
• Ability to communicate cross-functionally with Sales, CX and Product/Dev teams to drive product enhancements and standardize solutions
• Drive efficiency for the Professional Services team through reusable processes and frameworks