Customer Solutions Engineer, Sift
$77-104k
Fraud prevention
Open for applications
Fraud prevention
201-500 employees
Open for applications
$77-104k
201-500 employees
Company mission
Sift's mission is to help everyone trust the internet.
Role
Who you are
- Minimum 3 years in a technical customer-facing role
- Proven ability to collaborate closely with data science, engineering and product teams
- Exceptional communication skills, with the ability to communicate complex technical and business concepts to both developers and non-developers
- Creative, coachable, collaborative, goal-oriented, and thoughtful
- Strong work ethic and a commitment to excellence
- Growth mindset with a passion for learning new skills and applying them to technical challenges
- Resourceful and proactive approach; willing to investigate anomalies and challenge the status quo
- Experience in writing scripts for building internal tools (e.g., Bash scripting, Python, Ruby) and familiarity with APIs and web technologies
- Ability to prioritize, and deliver on multiple projects simultaneously; you thrive under pressure and enjoy clarifying ambiguous situations
- Bonus: experience in the B2B payments and/or fraud space
What the job involves
- As a Customer Solutions Engineer at Sift, you are the bridge between the customer-facing team and the engineering and product teams
- You explain complex ideas to customers and relay customer needs to engineering and product
- When a customer’s needs and our product don’t fully align, you’re the internal customer advocate who drives critical solution changes and refinements to our offerings
- Own the most complex customer issues: Solutions Engineering is a team of highly technical customer-facing experts
- You’ll partner closely with our Technical Account Management and Support Engineering teams to onboard Enterprise accounts, and make sure they maximize Sift value
- This team is responsible for building a deep understanding of customers’ business problems, technical requirements and success criteria -- empowering customers to solve complex business problems
- Support the customer lifecycle: You will be the customer’s technical point of contact throughout their relationship with Sift
- You’ll understand the customer's business and technical needs
- Day to day this involves understanding the nuances of their integration, working alongside Sift’s data science team to ensure the customer’s machine learning model health, meticulously whiteboarding the flow of their data to expand their integration, and being the internal voice of the customer
- In short, you’ll do whatever it takes to make the customer successful
- Automate and Optimize: You will apply your deep technical and customer knowledge to help iterate on and improve internal and external processes
- For some customers, you’ll write custom queries and scripts to calculate metrics to prove ROI, and optimize recurring processes. Internally, you will automate tasks, and take innovative approaches to problem-solving that will have the power to help guide internal decision-making
Our take
eCommerce sales are growing, unfortunately for online retailers, so too is payment fraud. In a landscape where 84% of first-time shoppers with smaller merchants are concerned about data security, retailers have to find ways to earn trust.
Sift is one company that sets out to prevent digital fraud by verifying customer identities and payment methods, giving its clients, who include Twitter, McDonalds Harry’s, DoorDash, and Poshmark, the ability to confidently gain trust from their own customers.
Worldwide, sift serves tens of thousands of websites and apps and analyses over 70B account sign ups and purchases each month. Building on its growth and successful fundraising efforts, Sift acquired longtime partner Chargeback, a leader in real-time dispute management for merchants and passwordless authentication company Keyless. These acquisitions allow Sift to offer its customers a more complete solution moving forward.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Apr 2021
$50m
SERIES E
Mar 2018
$53m
SERIES D
Total funding: $156.6m
Company benefits
- Competitive total compensation package
- 401k plan
- Medical, dental and vision coverage
- Wellness reimbursement
- Education reimbursement
- Flexible time off
Company values
- Start with the customer - The customer is always top of mind. We strive to prioritize our audience’s needs, not our personal agenda
- Courage over comfort - We value vulnerability, invite candid feedback, and believe true growth happens when we leave our comfort zone
- Get Sift done - We value progress over perfection, always acting with urgency and grit—because we believe that passion and perseverance are the answer to adversity
- Ever better - We are continuously improving - our technology, our customer service, ourselves. We view mistakes as opportunities to be ever better
- Win as one team - We’re running toward the finish line, together. The sum is greater than the whole of its parts
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Jason Tan
(Executive Chairman)Having studied at the University of Washington, Jason spent almost 3 years as a Zillow Software Design Engineer, before joining Optify and working as CTO of BuzzLabs for a year. They founded Sift in June 2011, serving initially as CEO and since January 2021 as Executive Chairman.
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