Senior Sales Operation, Wolters Kluwer

1 Year Fixed Term Contract

Salary not provided

Salesforce

Docusign

Senior and Expert level

London

Hybrid (8 days/month)

2+ days a week in office (Canada Square, London)

AI-powered solutions for professionals

Be an early applicant

AI-powered solutions for professionals

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Be an early applicant

Salary not provided

Salesforce

Docusign

Senior and Expert level

London

Hybrid (8 days/month)

2+ days a week in office (Canada Square, London)

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Company mission

To empower professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Job

Company

Role

Who you are

Sales Operations: Understanding of sales support, sales operations, or commercial operations processes
Salesforce CRM: Experience using Salesforce CRM, including reporting, dashboard creation, data management, and user support
Reporting & Analytics: Ability to create, maintain, and interpret reports, dashboards, and business performance metrics
Administrative Excellence: Strong organisational skills with the ability to manage multiple priorities and processes effectively
Quote & Pricing Support: Experience supporting quoting, pricing, approval workflows, or related sales processes
Documentation: Ability to create and maintain accurate, professional business documents and sales materials
Business Systems: Experience working with CRM, sales automation, and other business applications
E-Signature Platforms: Familiarity with electronic signature solutions such as Adobe Sign, DocuSign, Conga, or similar tools
Communication & Collaboration: Strong interpersonal skills with the ability to work effectively with stakeholders at all levels
Problem-Solving: Ability to identify issues, investigate root causes, and implement practical solutions

What the job involves

As a Senior Sales Operations, you will play a key role in supporting and enhancing sales operations through a combination of administrative excellence, business systems management, reporting, and process support
Working closely with Sales Leadership, you will help drive operational efficiency by managing critical sales processes, maintaining accurate business data, producing meaningful insights, and ensuring the sales team has the tools and support needed to succeed. Your work will contribute directly to the effectiveness and productivity of the sales organization
Manage sales order processing, tracking, and related administrative activities
Develop, update, and maintain customer quotes, proposals, and sales documentation
Maintain accurate customer, account, and opportunity data across business systems
Create, maintain, and analyse sales performance reports, dashboards, and key metrics
Support Salesforce CRM administration activities, including data quality, reporting, user support, and process improvements
Work closely with Sales Leadership to provide operational support, reporting insights, and process recommendations
Coordinate sales-related activities, meetings, communications, and follow-up actions
Provide administrative support for contract, pricing, approval, and e-signature processes
Respond to internal and external queries, helping to resolve operational and customer-related issues
Support the administration of sales technologies and business systems
Identify opportunities to improve processes, streamline workflows, and enhance operational efficiency
Prepare presentations, training materials, and process documentation as required

Salary benchmarks

Our take

For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.

While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Glassdoor (3.7)

Company

Company HQ

Alphen aan den Rijn, Netherlands

Leadership

Stacey Caywood

(CEO & Chair of the Executive Board)

Stacey has been part of Wolters Kluwer since 1992, previously serving as the CEO of Wolters Kluwer Health and Wolter Kluwer Legal & Regulatory. They stepped into the role of CEO in early 2026.

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