Technical Support Engineer, Mirantis

$136.1-140k

AWS

GCP

Linux

Jenkins

Azure

Puppet

Chef

Ubuntu

REST API

Entry and Junior level

San Francisco Bay Area

Office located in Campbell, CA

Enterprise on-prem cloud & kubernetes support

Be an early applicant

Enterprise on-prem cloud & kubernetes support

501-1000 employees

B2BEnterpriseSaaSDevOpsCloud Computing

Be an early applicant

$136.1-140k

AWS

GCP

Linux

Jenkins

Azure

Puppet

Chef

Ubuntu

REST API

Entry and Junior level

San Francisco Bay Area

Office located in Campbell, CA

501-1000 employees

B2BEnterpriseSaaSDevOpsCloud Computing

Company mission

To empower developers and innovators to create extraordinary products and services by automating the discovery, integration, and operation of the best cloud and open-source technologies for their unique needs.

Job

Company

Role

Who you are

Education: Master’s degree or foreign degree equivalent in Telecommunications, Electronics Engineering, Computer Science, or related field
Experience: No experience required
Academic training or work experience in the following:
Experience with remote troubleshooting of Linux systems
Experience troubleshooting network issues for bare metal, virtual, and cloud
REST API
RHEL, CentOS, or Ubuntu
Cloud services (Azure, AWS, or GCP)
DevOps (Puppet, Chef, or Jenkins)

What the job involves

Engage with customers to provide technical support to their operation of the Mirantis Container platform technologies
Apply advanced troubleshooting techniques to debug and diagnose critical, highly complex problems that span multiple layers of the technology stac
Process Mirantis Container Cloud technologies and customer deployment environments
Participate in efforts to resolve customer’s complex technical challenges and provide customer support via email, phone and video sessions to ensure faster resolution of issues and higher customer satisfaction
Reproduce customer issues in test environments to detect and submit bugs to the Product and Development teams
Partner cross-functionally with product and solution experts to co-develop reference architecture content
Create best-in-class help content and proactively perform audits for our publicly facing knowledge management system
Identify and recommend process improvements to deliver the highest level of customer satisfaction
Maintain and track detailed records for all customer interactions in our internal ticketing system. Telecommuting permitted

Our take

The global cloud-native applications market has grown exponentially in recent years since more and more companies require scalable, flexible, and hardy applications to meet customer expectations. Specializing in building and managing open cloud software is Mirantis, a ZeroOps cloud-native platform.

Mirantis has several products that are now trusted by millions of users, with solutions covering onboarding, simplification, and much more. With the ever-changing landscape of cloud computing, the company boasts the ability to evolve with the changes, offering up-to-date products that allow developer customers to step away from editing infrastructure and focus on coding and creation.

With over 1M active users it's no surprise the company had a successful 2024, welcoming new partnerships and offerings as well as being recognized as a leader in Omdia Universe and as a Challenger in 2024 Gartner Magic Quadrant for Container Management. These ongoing achievements signal a future of excitement and promise for the company and it will be interesting to see what's next for it.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

Glassdoor (3.85)

Company

Funding (last 2 of 4 rounds)

Aug 2015

$100m

SERIES C

Oct 2014

$100m

SERIES B

Total funding: $220m

Company HQ

Pruneyard / Dry Creek, Campbell, CA

Articles

Mirantis Introduces Comprehensive Support Offerings for Harbor Registry and KubeVirt

Mirantis Recognized as a Leader in Omdia Universe: Container Management Products

Mirantis Named a Challenger in 2024 Gartner Magic Quadrant for Container Management

Koenig Solutions Celebrates New Partnership as Authorized Training Partner for Mirantis

Mirantis Launches Open Source Program Office to Double Down on Community Contribution

Mirantis Builds on OpenStack To Serve Up a VMware Alternative

https://siliconangle.com/2024/07/09/mirantis-upgrades-openstack-distribution-performance-ai-optimizations/

Leadership

Adrian Ionel

(Co-Founder & CEO)

Also CEO and Founder of Dorsal Corporation. Previously the VP and General Manager (EMEA) for Qualys, and was CEO of eOnline.

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