Senior Customer Value Engineer, Taktile

• Bilingual - You are fluent in Spanish and able to engage customers and stakeholders in both English and Spanish effectively
• Customer Centric - You are obsessed with maximizing the value customers get from the Taktile platform directly and through our support
• Entrepreneurial - You’re hands on and driven to shaping the future of the product and willing to go the extra mile and think outside the box to create an exceptional experience for customers
• Curious and Creative - You love identifying and exploring creative solutions to our customers’ challenges and diving deep into their technical and business implications
• Team Player - You enjoy close collaboration with peers in Marketing, Sales, Solutions, Support, Product, Engineering and the Customer Success team
• Commercially Experienced - You have 5+ years of customer facing work experience, ideally within a commercial role in a B2B SaaS company with an Enterprise sales motion
• Organized - You feel comfortable planning, managing and communicating multiple project scopes, expectations and timelines across internal and external senior stakeholders
• Technical Depth - You have a strong technical background and can dissect and communicate technical challenges and approaches to engineers as well as customers
• We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply

Desirable

• As a Customer Value Engineer at Taktile you work with our customers to maximize the value they get from the platform
• This function is core to our mission of transforming our customer's decisioning infrastructure to optimize and automate complex and mission critical business decisions
• You will work in partnership with Taktile's Sales and Solutions Team and are making sure our customers maximize value from Taktile throughout their entire lifecycle
• Your core task will be bridging the gap between our product and our customers - maximizing value and impact for customers and sustained growth for us
• You will closely collaborate with Taktile’s commercial and technical teams to build strong relationships with executive level stakeholders as well as core users within customer teams
• You will develop a deep understanding of the Taktile platform and the business value it can unlock for the customer portfolio you manage
• You will orchestrate and drive customer renewals as well as identifying potential for new use cases throughout the customer lifecycle
• You will work with our product and engineering teams to translate your knowledge of customer problems into product insights to ensure customers can use Taktile to solve their business problems