Senior Solutions Architect, Pindrop

• You are customer-obsessed and passionate about delivering high quality results
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees”
• 8+ years in SaaS professional services or consulting
• BSc/BEng or higher degree in Computer Science, Mechanical, or Electrical Engineering, or equivalent experience required
• 5+ years implementing and leading enterprise, global SaaS projects
• Expertise in creating and managing Web Services (REST/SOAP/WSDL)
• Passionate about helping solve complex problems and proven ability to understand progressive technology
• Ability to explain highly technical concepts and functionality in a simple, easy to understand way
• Expertise with CCaaS provider solutions, Salesforce and other CRM experience

• As a Principal Solution Architect your role will be to engage with global, enterprise clients to architect end-to-end solutions and map out an implementation approach tailored to their unique business needs
• You will be responsible for intimately understanding the complexities and interdependencies of the client environment, working with internal departments to quickly break down barriers, and providing best practice and guidance to build client confidence
• Your ultimate role will be to ensure our clients start their Pindrop journey well positioned to be a widely successful customer
• Engage & consult with with global, strategic clients to architect solutions that deliver maximum value including offering best practice recommendations, on-the-fly solution suggestions and relevant lines of questioning that may not have been prepared in advance of the conversation
• Assist the sales team in building confidence in Pindrops solutions to prospects by articulating complex product functionality, cloud architecture, and/or network architecture in a simple and easy to understand manner
• Identify & document all potential risks of a prospect or customer being successfully deployed and fully optimized on Pindrop, lead internal discussions with all stakeholders, and build mitigation plans
• Write accurate Statements of Work (SOWs) with proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing
• Lead complex deployments from project kickoff to transition including gathering technical and functional requirements, configuring the solution and supporting Pindrop customers with testing, training, and go live
• Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap
• Within 30 days you’ll
• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
• Support peers in delivering implementations and support pre-sales technical and functional requirements gathering
• Within 60 days you’ll be
• Writing SOWs & supporting redlinesScoping and architecting new opportunitiesImplementing Pindrop solutions to our customers
• Within 90 days you’ll
• Teach us something new about how we can deliver faster projects with customers fully operationalized by the time the project closes
• Leading the org in adopting the PS 2.0 architect program

• This position will be posted for 60 days after April 10th 2025

• Paid Parental Leave
• Company holidays
• Unlimited paid time off
• Remote-first culture - including monthly work from home stipends
• Annual professional development and learning budget
• Pick your own Apple MacBook Pro
• Pension scheme
• Medical insurance/Private Health care
• Life Insurance and Critical Illness Insurance
• Flex schedules
• Best in class tools and tech stack
• Fun activities to celebrate our accomplishments as a team

Total funding: $302.9m

The global fraud detection and prevention market size is expected to grow to $141.75 billion by 2028. There has been increasing investment from key players to develop secure fraud solutions across industries such as BFSI, manufacturing, healthcare and others.