Customer Success Manager, SchooLinks
SMB / Scale Team
$65-80k
Career planning platform
Job no longer available
Career planning platform
1001+ employees
Job no longer available
$65-80k
1001+ employees
Company mission
To transform school districts into talent pipelines.
Role
Who you are
- 3+ Years Professional Experience
- 1+ years experience in implementation and customer success for a SaaS company (ideally in the K12 or EdTech industry)
- Strong ability to multi-task and manage a large book of business
- Experience or Ability to work in a remote environment
- Strong interpersonal skills
- Project management skills (understand task dependencies/sequence and manage of tasks)
- Positive attitude - you can stay optimistic in high stress situations
- Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it
- Ability to close renewal and multi-thread to discover expansion opportunities
- Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
- Ability to Travel up to 10% of the time to customer meetings, trainings, occasional conferences and company offsite events
- Benefits
What the job involves
- The Schoolinks Customer Success Team is continuing to grow as we bring on new customers
- We're looking for passionate, customer centric individuals to be the next Customer Success Managers
- We are looking for team members to support our smaller school districts across the country
- This will involve high levels of using data to drive strategy, project management and organization
- Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts
- Onboard new districts by leading their project kickoff, data integration, and training sessions
- Assess usage, engagement, and outcome data to determine health and action needed at each of your districts
- Build and maintain director and executive level relationships at each of your districts
- Facilitate renewal process (quote, verbal approval, signature) for your districts
- Provide well-structured customer feedback to our Product Team, collected during the various customer engagements
- Continuously define, document problems and challenges faced by our districts
- Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools
Our take
SchooLinks provides a framework to help students figure out what careers might suit them - and how to get there - through a multitude of features from personality tests to financial aid calculators.
Founded in 2014, the company has grown its market position over the years, as it continues to develop and improve its features and integrations. For example, a partnership with Common App enabled students using SchoolLinks to directly apply to over 900 higher education institutions.
SchooLink's history of growth, coupled with substantial funding, has enabled it to solidify its place within the market. A brand refresh in 2025 saw the company focus on smart design that anticipates user journeys, enhancing the user experience on top of revitalizing its image.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
273% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2024
$80m
SERIES B
Mar 2021
$8.3m
SERIES A
Total funding: $90.6m
Company benefits
- Fully covered healthcare that includes vision, dental, and other perks, with partial dependent coverage
- Company sponsored 401k and up to 1% matching contributions
- (If you're on site in Austin) snacks and catered lunch at least once a week
- Asynchronous, results-first work culture
- 3+ Weeks PTO and 8 national holidays off
Company HQ
Govalle, Austin, TX
Leadership
Katie Fang
(CEO & Founder)Founded SchoolLinks soon after attaining a Bachelor of Commerce Degree in Finance at the University of British Columbia.
Share this job
View 8 more jobs at SchooLinks