Knowledge Management Specialist, PlayStation
Contract
$141.8-212.6k
Gaming and digital entertainment provider
Open for applications
Gaming and digital entertainment provider
1001+ employees
Open for applications
$141.8-212.6k
1001+ employees
Company mission
To create a gaming experience without barriers that fits the needs of players of all abilities.
Role
Who you are
- 7+ years of experience in knowledge management, including leadership roles and significant experience with ServiceNow
- Strong expertise in ServiceNow's Knowledge Management module, with familiarity in related modules like ITSM, HRSD, or CSM
- Proven leadership abilities with excellent communication skills and a strategic mindset
- Bachelor’s degree in Information Management, Business, IT, or related fields; advanced degree preferred. Relevant certifications, such as ServiceNow and ITIL, are a plus
What the job involves
- We are seeking a highly experienced Knowledge Manager with expertise in ServiceNow to lead and elevate our organization’s knowledge management strategy
- This role will oversee the governance, optimization, and continuous improvement of knowledge management processes, ensuring that employees and service teams have access to the information they need to enhance service delivery and operational efficiency
- Define and lead the knowledge management strategy across the enterprise, ensuring it aligns with business goals
- Oversee the development and enforcement of governance standards for knowledge creation, management, and lifecycle processes
- Leverage AI, automation, and analytics to drive innovations in knowledge discoverability and usability
- Collaborate with cross-functional teams, ensuring alignment between knowledge management and key business functions like HR and IT
- Lead and mentor a team of knowledge professionals, fostering growth and best practices across the organization
- This role is key in driving innovation, governance, and efficiency in knowledge management, empowering the organization to deliver superior service and operational outcomes
Our take
Since the release of the PS1 in 1994, PlayStation has been a consistent leader in the video gaming market. Its consoles are iconic in the gaming community - Playstation has produced both the top-selling and fastest-selling console of all time - and the company is still pushing boundaries. Its current flagship - the PS5 - promises to revolutionize gaming, featuring new technology that will create improvements across the board.
As well as its consoles, PlayStation has also developed online services, connecting its users and giving them access to diversified media. A PlayStation can be used for a huge range of activities - from Netflix to guided workouts - which has led to the expansion of the company's audience over time and across generations.
PlayStation faces competition in its field from the likes of Microsoft, with its Xbox range, and PC gaming, which has been becoming more popular in recent years. Regardless, PlayStation shows no signs of slowing down. The upcoming implementation of in-game ads in free games looks to significantly increase revenue, and the wider PlayStation gaming experience also appears to be evolving from plans to launch live service games in upcoming years.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Company benefits
- Private medical insurance
- Private dental insurance
- Flexible working policy (remote working, flexible hours)
- Free fruit every day in our offices
- On-site free gym (London & Liverpool)
- On-site subsidised cafés
- On-site bar (Thursdays & Fridays, London & Liverpool)
- Employee Assistance Programme
- Eye care assistance
- x2 volunteering days each year
- Group pension plan
- Discretionary bonus scheme
- Season ticket loans
- Life assurance
- Income protection
- 25 days holiday, plus Bank Holidays
- Discretionary days off over Christmas and summer
- Free giveaways of select first party products and services
- Discounts on PlayStation products
- Discounts on Sony products
- Access to other corporate discounts
Company HQ
East San Mateo, San Mateo, CA
Articles
Leadership
Jim Ryan
(CEO, not founder)Ryan joined Sony Interactive Entertainment Europe (SIEE) in 1994. Taking over as SIEE president in 2011, he later moved on to head of global sales and marketing at SIE in April 2016. Ryan has served as deputy president of SIE since January 2018, before being appointed CEO in February 2019.
Diversity, Equity & Inclusion at PlayStation
- We're proud to celebrate diversity at PlayStation
- Our Employee Resource groups, including Women@PlayStation, REPRESENT@PlayStation, Wellbeing@PlayStation, and our award-winning LGBTQ+ group, Pride@PlayStation, actively promote inclusion in the workplace and beyond
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