Director of Accounting, Gladly
$187-220k
Plus annual bonus targets under Gladly's bonus plan for eligible roles and equity incentive plan
Customer experience AI built for LTV
Job no longer available
Customer experience AI built for LTV
201-500 employees
Job no longer available
$187-220k
Plus annual bonus targets under Gladly's bonus plan for eligible roles and equity incentive plan
201-500 employees
Company mission
To make customer service radically personal.
Role
Who you are
- We’re looking for someone with a passion for building efficient processes from the ground up, the curiosity to solve complex technical accounting issues, and the initiative to thrive in a fast-paced environment
- This is a critical leadership role that requires both deep technical expertise and the ability to serve as a trusted sounding board for Gladiators across the organization
- Experience: 10+ years of experience in accounting roles, with at least 3 years in a management or supervisory capacity
- Education: Bachelor’s degree in Accounting, Finance, or a related field
- Industry Expertise: Must have prior accounting leadership experience in a technology or SaaS company that has scaled past $50M in revenue
- Technical Skills: Deep knowledge of U.S. GAAP with verifiable experience in ASC 606 (Revenue Recognition) as applied to recurring revenue/SaaS business models. Proven expertise with NetSuite and familiarity with financial reporting tools is required
- Professional Background: Previous experience at a Big 4 public accounting firm (Audit or Advisory) is highly desirable, and an active CPA license is preferred
- Personal Characteristics: You are a team player with a strong work ethic who leads by example. You possess a high IQ and EQ, allowing you to relate to all levels of the organization and translate complex accounting issues into clear business language
- Exceptional problem-solving and communication skills, with a collaborative mindset
- The ability to navigate ambiguity and manage multiple priorities effectively
- A willingness to learn and contribute to a fast-paced team fueled by underdog grit and a shared passion for excellence
What the job involves
- We are seeking a highly motivated and hands-on Director of Accounting to lead our entire accounting function
- As the core financial leader for our high-growth AI+SaaS company, you will be responsible for scaling our financial operations and ensuring technical accounting compliance (ASC 606)
- Financial Reporting & Close: Own the end-to-end month-end, quarter-end, and year-end close processes, ensuring timely and accurate preparation of financial statements in accordance with U.S. GAAP. You will also manage the chart of accounts, general ledger, and fixed assets
- SaaS Revenue & Technical Accounting: Lead complex revenue recognition under ASC 606 for subscription and usage-based models, including deferred revenue, contract modifications, and commission capitalization. You will serve as the internal expert for technical accounting research for new business models (e.g., AI licensing and outcome-based pricing)
- Operational Management: Oversee daily operational accounting activities, including accounts payable (AP), expense management, and payroll processing. You will also drive Accounts Receivable (AR) and collections management to optimize cash flow and meet critical burn ratio targets
- Compliance, Audit, and Systems: Coordinate annual financial audits and tax preparation, serving as the primary liaison with external auditors. You will design and maintain internal controls (SOX-like readiness) and accounting policies to ensure data integrity as we scale
- Leadership & Collaboration: Directly manage and mentor the accounting team while partnering closely with FP&A on budgeting and forecasting. You will collaborate with Sales and Legal teams to ensure proper contract structure and revenue recognition
Our take
Gladly is a cloud-based platform integrating multiple customer service channels into a single UI. It helps companies cater to the upward trend in personalized service by allowing them to communicate with their customers seamlessly across any channel from voice, email, messaging, chat and social media.
The rise in eCommerce has meant demand for services like Gladly is growing. To stand out, the company has focussed on building out its platform with new features. Most lately, this has included an AI and automation-driven customer service platform.
As a certified app partner to Shopify, Gladly benefits from the ability of Shopify merchants to integrate directly with its platform. The company has raised considerable funding, the latest of which supports accelerated growth on the back of releasing its unified customer service platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2024
$40m
LATE VC
Dec 2022
$55m
LATE VC
Total funding: $208m
Company benefits
- Stock options
- Medical, Dental, Vision and Life insurance
- Generous paid time off
- Generous paid Parental Leave
- 401K
- Flexible Spending Accounts
- Home office stipends
Company HQ
Bernal Heights, San Francisco, CA
Leadership
Charlie Besecker
(CEO)Charlie joined Gladly in 2024 as a President, moving into the role of CEO in 2025. Prior to this, he was a CRO at GRIN and Route.
Joseph Ansanelli
(Co-Founder & Executive Chairman)After co-founding Gladly in 2015, Joseph served as the CEO until 2025. He has also been at Greylock since 2012, spending 5 years as a General Partner before becoming a Venture Partner.
Andy D'Amato
(CRO)Prior to joining Gladly in 2022, Andy spent nearly 9 years at PTC. While there he held a number of roles, including Senior VP of Sales, Americas IoT & Augmented Reality and Senior VP of Global IoT Sales.
Todd Rakow
(CFO)Todd joined Gladly in 2019 as a VP of FInance & Operations before moving into the role of CFO in 2022. Previously, he co-founded Kanjoya and served as the CFO for nearly 6 years. He also spent some time at PayPal as a Senior Operations & Strategy Manager.
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