Customer Success Manager, Vectra AI
+ Incentive plan eligibility, and participation in the employee equity plan
AI cyber threat detection
Be an early applicant
AI cyber threat detection
501-1000 employees
Be an early applicant
+ Incentive plan eligibility, and participation in the employee equity plan
501-1000 employees
Company mission
To make the world a safer and fairer place by using AI to see and stop threats before the become breaches.
Role
Who you are
- Successful candidates will have a solid technical foundation in network security and enterprise software, a proven track record of successfully interfacing with customers on both technical and non-technical levels, strong business acumen and sales experience, and above all a passion for ensuring a top quality customer experience
- A minimum of 5 years of experience for enterprise subscription-based vendors in a customer-facing role (such as Customer Success, Technical Account Management, Professional Services, Sales Engineering, or strategic customer service)
- Ideally combined background of post-sales and pre-sales experience
- Good understanding of security product lines (firewalls, sandboxing, SIEM, forensics-type platforms)
- Knowledge of TCP/IP, DNS, VPN and SSL technology
- Good understanding of current security technologies and risks
- Project management skills with a high attention to detail
- Experience in supporting software for Fortune 500 or other large companies
- Strong empathy for customers AND passion for revenue and growth
- Proven record of establishing and building successful C-level relationships
- Service management minded with strong commitment to customer service
- Excellent presentation and communication skills, both verbal and written, with proficiency in French
- Excellent organizational, analytical, negotiation, and influence skills; strong attention to detail
- Relevant Bachelor’s degree; preference for computer science or related degrees
What the job involves
- The Enterprise Customer Success Manager (CSM) is a critical role in at Vectra and is responsible for developing and managing Vectra’s most valuable asset, our customers
- You will own the relationships with your customers, connecting with key business executives and security and IT stakeholders to develop an understanding of their strategic business needs and goals
- Leveraging this customer knowledge and your expertise in Vectra products and cybersecurity, you will provide an ongoing adoption and industry best practices strategy to ensure your customers understand and maximize value from their investment in Vectra
- This role demands interaction with enterprises at the senior level (CISO), as well as with technical staff within the IT and Security organization
- You'll own the customer relationship, providing ongoing and proactive leadership and support to Vectra’s customers, to drive high levels of customer satisfaction, deep engagement, and mutual success
- Conduct quarterly customer Executive Business Review meetings and proactively monitor customer health
- Drive deep integration of the Vectra Cognito platform into our customer’s business processes and technical ecosystem, to create and increase stickiness
- Identify and grow expansion opportunities within the customer install base, and collaborate with the sales teams to ensure growth attainment
- Identify and assess renewal risks within the customer base, and build and execute on get-well plans
- Direct crisis and incident response with urgency, working cross-functionally to ensure timely resolution, while communicating effectively with customers
- Identify, build and implement repeatable programs and processes across your portfolio of customers to maximize product adoption and usage and achievement of customer’s business objectives
- Able and willing to travel for on-site customer visits as required by the business (25- 50%)
Our take
The increasing advancement of technology has created a need to keep our data safe and secure. And with cyber-attacks on the rise, companies are looking for ways to deter this problem. In response, Vectra AI has developed an AI-driven cyber security platform that detects attacker behaviours regardless of location.
The company continuously creates unique algorithm models for a host of current and new threat scenarios. What sets it apart from its competitors is the fact that its AI platform excels in detecting, clustering, prioritizing, and anticipating attacks. Alerts uncover attacker methods in action and are correlated across customer environments to expose real attacks.
Vectra AI has seen considerable global growth through its continued focus on platform innovation. Its expansion into new markets and locations has firmly established it as one of the top and award-winning cybersecurity options on the market.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2021
$130m
SERIES F
Jun 2019
$100m
SERIES E
Total funding: $352.3m
Company benefits
- Unlimited PTO
- Healthcare Packages
- Global Wellness Days
- Employee Assistance Programs
- Parental Leave
- Fertility Assistance
Company HQ
West Valley, San Jose, CA
Leadership
Hitesh Sheth
(CEO)Former COO of Aruba Networks.
Salary benchmarks
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