Director of Customer Success, Sprinter Health
$180-200k
Offers Equity & Commission
4+ days a week in office
On demand, at-home health tests
Be an early applicant
On demand, at-home health tests
101-200 employees
Be an early applicant
$180-200k
Offers Equity & Commission
4+ days a week in office
101-200 employees
Company mission
To dramatically expand and untether access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale.
Role
Who you are
- 7-10 years of experience in customer success, account management, sales or consulting
- Strong orientation toward problem-solving with a systematic and managed approach
- Experience working with sales, operations, product, and other members of cross-functional teams
- Urgency in execution and tendency toward speed with the ability to adapt and change
- Strong empathy for customers
- Comfortable with ambiguity
- Excellent verbal/written communication and organizational skills
- Strong executive presence and business acumen including experience working in a B2B environment
- Proven ability to influence through persuasion, negotiation, and consensus building
- Exercise judgment, with guidance, in methods, techniques, and evaluation criteria for obtaining results
What the job involves
- The Customer Success Director is responsible for the implementation, ongoing satisfaction, retention, expansion and outcomes realization for an assigned portfolio of Sprinter Health’s customers
- You will work with a cross-functional team to ensure team best practices, policies, and customer-first initiatives are met. You act as internal champions to coordinate the processes and motions required for sustained customer success and growth
- Lead customer interactions in a manner that establishes credibility and trust as a business and thought partner
- Collaborate cross-functionally to lead customers through the Sprinter Health customer journey to achieve strong customer satisfaction, adoption, and partnership success
- Partner with each customer to develop a multi-year strategic plan with ambitious growth targets
- Develop relationships at all levels within the customer organization, ensure cohesive communication, and leverage customer relationships to remove barriers and roadblocks to growth
- Serve as the Voice of the Customer within Sprinter Health by providing customer feedback to the product team to inform the roadmap
- Drive annual revenue targets and coordinate renewal of designated customer contracts
- Proactively identify customer risks and partner cross-functionally to recommend solutions and drive action plans to improve customer health
- Secure opportunities within the customer organization for the expansion of Sprinter Health services to additional departments
Our take
Sprinter Health offers on-demand health checks and lab draws by sending nurses and phlebotomists (employed by Sprinter itself) into the home. Amongst its services are blood draws and urine samples, mobile imaging and vitals checks, as well as assistance with telehealth consultations.
The rise in remote, digital health solutions is helping to bring greater access to care, but it’s also created a need for last-mile, in-person services. Indeed, while the last year or so has actually seen a marked drop in investment into digital health, home-based care providers are still going strongly.
There’s no doubt that the Covid-19 pandemic had a lot to do with this, but it appears that the demand for in-home services is here to stay. If anything, they’re something of a throwback to decades gone by when house-calls were a regular occurrence.
Despite only emerging from stealth in late 2021, Sprinter is very well funded, and has been quickly building up its headcount in California, with a long term focus on national expansion.
Steph
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2025
$55m
SERIES B
Oct 2021
$33m
SERIES A
Total funding: $92.6m
Company benefits
- Free lunch everyday and fully-stocked microkitchens and coffee/tea bar
- Team offsites, game hours, tech talks, and design sprints
- Health insurance benefits (PPO / HMO / HSA, 100% of family premiums paid)
- Dental / vision / wellness benefits
- 401k matching
- Unlimited PTO
- Flexible work-from-home policy for work/life balance (4 days in-office, accommodation for occasional WFH days)
- Relocation assistance
- Generous parental leave (4 months for the birthing parent, 3 months for a partner, 100% paid)
Company HQ
The Castro, San Francisco, CA
Leadership
Max Cohen
(Co-Founder & CEO)Worked at Google from 2011 to 2014 as a Product Manager, before joining Oculus VR as VP of Mobile, a few months prior to Facebook's acquisition of the company. Continued at Oculus VR until 2019 as Head of Mobile, Head of Oculus Product for Mobile and Platform, and Head of AR/VR Media Product.
Cameron Behar
(Co-Founder & CTO)Like Sprinter Co-founder Max Cohen, previously worked for Google and Facebook. Worked as a Software Engineer and Tech Leads across a number of verticals at Google. Worked at Oculus after Facebook's acquisition as a Tech Lead Manager and Engineering Manager.
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