CAS Associate Account Manager, Bazaarvoice
$58.5-87.8k
UGC-based shopper engagement platform
Job no longer available
UGC-based shopper engagement platform
1001+ employees
Job no longer available
$58.5-87.8k
1001+ employees
Company mission
To build smarter shopper experiences across the entire customer journey.
Role
Who you are
- The ideal person will be confident upselling, very well organized, professional and adaptable, and have strong presentation skills
- Knowledge of current trends in beauty, lifestyle, pop culture, social media, product reviews and influencer marketing are key for success in the role
- 1-2 years of professional experience at an agency, tech start-up, marketing or other relevant industries
- Track record of working with clients and internal stakeholders at all levels
- Ability to maintain strong client focus
- Ability to work in a fast-paced environment
- Excellent verbal and written communication skills
- Passion, energy, and a collaborative work ethic
- Coachability & adaptability
- Full authorization to work in the USA, or hiring country
- Experience in the software/e-commerce industry and/or the Retail industry
What the job involves
- The Associate Account Manager is part of an exciting team driving client success
- This role is a part of a team focused on our core clients, responsible for developing and executing a strategy for all sold-in client campaigns.We are looking for an individual who has strong time management and executional skills, is a strong multi-tasker, is calm under pressure, and enjoys working with clients
- Associate Account Managers drive a positive client experience and identify opportunities to better service clients
- They are responsible for all deliverables, tracking and executing campaign performance
- Success for this role will be evaluated based on each campaign meeting and surpassing its predetermined KPIs (i.e number of member social posts, quality of posts, impressions, engagement rates, etc) and client buildout.Is this opportunity a good fit for you
- We take pride in our energetic team environment and strong culture
- We multi-task well, communicate directly, and lead by example
- To be a successful Associate Account Manager at Bazaarvoice, you must be motivated to make your clients successful and take time to understand their objectives, goals and requirements
- You execute well under pressure and have strong communication skills
- Your contacts will range from business to technical, from analyst to executive; being comfortable communicating at all levels is crucial
- The clients you will work with are well-known consumer-facing companies, predominantly in the retail and brand space
- You also have experience applying a project management methodology, are deadline-driven, and have excellent decision-making skills around time, and resources
- You’ll be faced with prioritizing your workload on a daily basis in order to deliver an excellent experience for all of your clients
- Presenting to clients and leading meetings is key to this role, which is why we also include a presentation round in our interview process
- Coordinate with Account Managers, Senior Account Managers, Sales & Customer Success for account planning and support
- Define and execute strategies that inspire clients and Influenster Community, Members
- Suggest product offerings & services that maximize client engagement & campaign success
- Manage and properly set expectations with both internal and client stakeholdersAdvocate on behalf of the Client and your team
- Cross-functionally collaborate with delivery teams to meet timelines and ensure campaign success
Our take
User-generated content has become one of the biggest forces in online shopping and many people are turning to reviews from real customers instead of polished advertising campaigns. But that creates a challenge for brands, which now have to manage huge amounts of customer content while keeping it authentic and trustworthy.
Bazaarvoice is helping brands collect and share customer reviews, ratings, photos, and videos across online stores and social platforms. And its latest TikTok Shop integration allows brands to automatically place trusted customer reviews directly onto product pages, helping build trust and boost sales from day one.
Founded in 2005, Bazaarvoice now works with more than 13,000 brands and retailers worldwide, showing just how valuable authentic customer feedback has become in eCommerce. As shopping and social media continue to merge, demand for trusted user-generated content is only expected to grow, so its only likely Bazaarvoice will continue to grow too.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2008
$7.1m
SERIES C
Sep 2007
$8.8m
SERIES B
Total funding: $19.9m
Company benefits
- Mental wellness matters: All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.
- Improve your community and b:generous: We believe in investing our time and money to support our communities globally.
- Embrace wellness and reward others: Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.
- Paid sabbaticals: We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.
- Recognition-based culture: We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role.
- Flexible work from home policies: The working world has changed. So have we.
Company HQ
Stonelake Office Park, Austin, TX
Leadership
Keith Nealon
(CEO)Advisory Board Member at Axonista. Previously President and General Manager of the Cloud Division at ShoreTel for 2 years, an Advisory Board Member at Smartling for 6 years, and CEO at Vyze for 4 years.
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