Manager of SOC Support, Huntress
$92-122k
Plus bonus and equity
More information about location
Managed cyber security platform for SMBs
Be an early applicant
Managed cyber security platform for SMBs
501-1000 employees
Be an early applicant
$92-122k
Plus bonus and equity
More information about location
501-1000 employees
Company mission
To elevate SMBs through education and community — one hacker at a time.
Role
Who you are
- 5-7 years of experience in product support management or a similar role
- Experience managing, coaching, and elevating a team
- A customer-first mentality and demonstrated background in delivering an exceptional customer experience
- Proficiency in Google Suite and Microsoft Suite
- Experience working with Zendesk or other ticketing systems
- Extensive familiarity with Slack
- Excellent communication skills via Zoom, Slack, etc. Ability to effectively communicate both synchronously and asynchronously
- Experience building out teams
- Experience working in technology-driven environments, with exposure to cybersecurity tools and best practices
- Familiarity with Endpoint Detection & Response (EDR), Identity Threat Detection & Response (ITDR), and/or Security Information & Event Management (SIEM) platforms
- Experience collaborating with SOC teams on incident escalations, security investigations, and the secure handling of sensitive customer data
What the job involves
- As the support team continues to grow here at Huntress, we’ve identified the need for an individual to help grow and develop this team while maintaining the outstanding customer service standards we have set for our customers
- The SOC Support Manager will be working directly with the SOC support staff to coach, mentor, and develop the team to attain goals and metrics.
- They will be the primary point of escalation for team support and questions, and will be responsible for creating a communicative and collaborative environment. This individual will be a key component of hiring for this team as well and should have a strong knowledge of interviewing and general hiring practices
- Manage a team of SOC support professionals across several shifts and levels of experience
- Work to develop and deliver on the team's key metrics, operating procedures, and overall performance
- Lead the team through coaching, development, coordination, and communication
- Manage day-to-day operations to ensure requests are resolved in a timely and effective manner
- Serve as a manager, mentor, knowledge resource, and escalation point for employees while building credibility and trust within the support group
- Remain abreast of best practices and industry standards to continuously improve our support offering and partner experience
Our take
In a world of increasingly sophisticated cyberthreats, many SMBs don’t have the resources to protect themselves. Huntress addresses the need for robust cybersecurity solutions for small to medium sized businesses, which make up 99% of the US business landscape.
The company offers a managed security platform, which third party resellers leverage to protect their clients from attacks. Launched in 2015, Huntress has grown well over the years, attracting plenty of investment and expanding its headcount into the hundreds.
In recent years, Huntress has turned its eye to acquisitions and new product launches, as well as major international expansion. A considerable influx of funding will support these initiatives, as well as allow the company to maintain sales momentum by expanding its go-to-market efforts.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Jun 2024
$150m
SERIES D
May 2023
$60m
SERIES C
Total funding: $289.8m
Company benefits
- 100% Remote: We’ve been a remote team from day one—and we’ve got the tools, systems and processes to be successful from anywhere in the world.
- PTO & Parental Leave: We offer 12 weeks of paid parental leave, along with vacation, sick time and floating holidays.
- 401K Match: We offer a 5% contribution to your 401k—even if you’re not paying into it yourself.
- Growth Opportunities: We’re super committed to employee development, both within and outside of Huntress – including education assistance programs, hands-on training and more.
- Health Benefits: Medical, dental, vision, and everything you’d expect from a company that cares about its team members.
- Stock Options: All full-time employees get stock options and benefit from the continued growth and success of the company.
Company HQ
Ellicott City, MD
Leadership
Kyle Hanslovan
(Co-founder & CEO)Spent nine years as a Cyber Warfare Operator for Air National Guard, and seven years as an Information Assurance Officer for the United States Air Force. Co-founded and was CEO of boutique cyber security company StrategicIO, and was a Senior Cyber Vulnerability Analyst at ManTech International Corporation.
Chris Bisnett
(Co-founder & CTO)US Navy Veteran, serving for five years as a Vulnerability Analyst focused on the Department of Defense network. Operated in a number of Senior Security Engineering roles after leaving the Navy. Former CTO of LegalConfirm.com (acquired by Capital Confirmation, 2014).
John Ferrell
(Co-founder)Spent five years as a Security Engineer and CNO Analyst over two spells at ManTech International, with one year as a Linux Systems Engineer at SPARTA in the interim. Was a CNO Developer at StrategicIO before co-founding Huntress.
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