Customer Onboarding Manager, Brevo
DACH
+ Employee Stock Option Plan, Stock programs
3+ days a week in office
Digital marketing platform
Job no longer available
Digital marketing platform
501-1000 employees
Job no longer available
+ Employee Stock Option Plan, Stock programs
3+ days a week in office
501-1000 employees
Company mission
To empower businesses of every size to forge lasting customer relationships.
Role
Who you are
- Fluent in German and English - French knowledge is a plus!
- You have a Customer-centric focus
- At least 3 years of relevant work experience as Onboarding manager or in CSM/Technical Account Manager/Implementation Manager positions
- Experience in the Martech industry
- Familiarity with technical concepts or eagerness to understand technical aspects related to email marketing, IP Setup, such as DNS record creation/modification, and the Brevo API
- Strong ability to understand, manage, and drive customers' needs and marketing strategy
- Excellent presentation and communication skills
- Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
- Proactive, autonomous, and efficient
- You are data-driven and a Team Player
What the job involves
- As a Customer Onboarding Manager at Brevo, you’ll take on the role of a project manager, guiding our customers through their initial journey to success. You’ll develop and implement comprehensive onboarding plans that cover every aspect of their first steps with us—from technical assistance and user enablement to flagship use cases and delivering their first points of value
- Collaborating closely with our international Solutions Team, you’ll ensure that our enterprise clients make the most of the Brevo platform and build a strong foundation for lasting success
- During Handover (with CSM & AE) and Kickoff (with CSM), review and understand the customers’ business objectives goals, and challenges and translate them appropriately into their onboarding process
- Handle the first level of technical questions and orchestrate internal teams (Specialists, Professional Services, Product) to handle more complex use cases
- Make sure the clients are completing all necessary steps promptly according to their onboarding plan from set up to first time to value
- Work closely with CSMs to manage client expectations and ensure that they have all the information necessary for a smooth transition
- Create & maintain documentation for every step of the onboarding process for internal use and scalability of the onboarding squad (RACI)
- Design the structure and content of the onboarding program and continuously optimize it
- Define KPIs for the success of new clients aligning with the Brevo products
- Learn and maintain deep expertise in the best practices on the Brevo products to provide ongoing value and support to our onboarding process
Application process
- Video call with our Talent Acquisition team
- Interview with Hiring Manager
- A case study (Onboarding Manager+ Hiring Manager/Managers)
Our take
Brevo, formerly Sendinblue, is a digital platform that helps businesses grow and develop strong customer relationships. Specialising in email, SMS, Facebook, Chat, CRM, and more, it supports more than 300,000 active users across 160 countries, with offices in Seattle, Berlin, Bangalore, Sofia, Noida, and Toronto.
Unlike other marketing solutions focused on enterprise-level businesses, Brevo serves both B2B and B2C businesses and eCommerce sellers. It is committed to providing affordable and accessible marketing solutions to reach as many customers as possible. A recent acquisition of Yodel.io enabled the company to reduce digital marketing costs while creating additional features for customer success.
Brevo's position has strengthened in the growing market as more SMBs are going digital. The company is also targeting enterprise customers, including Louis Vuitton, the candy giant Haribo, Fujitsu, Amnesty International and Greenpeace. Having recently reached centaur status, the company is still building new products and acquiring smaller companies, targeting $1B Annual Recurring Revenue by 2030.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
63% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$159.4m
SERIES B
Sep 2017
$35.1m
SERIES A
Total funding: $196m
Company benefits
- A unique opportunity to join an international and collaborative scale up environment in a hyper-growth context
- The chance to grow your professional and technical skills, with real room for career progression
- Shared ownership plan
- Paid time off and paid holidays
- Budget to support your workspace at home
- Optional health insurance package
- Bi-annual global company offsite; inter-office trips
- A modern office in a central location with free snacks/drinks and fun activities!
- Team events and more!
- Work's council benefits (HelloCSE)
- Very competitive referral program
- Second parent leave: 1 month of fully paid leave
Company HQ
Madeleine, Paris, France
Leadership
Armand Thiberge
(Founder & CEO)Acts as an investor for My Job Glasses, Backacia and SABI AGRI. Previously founded Dual Technologies Services.
Jeremy Cahen
(CPO)Serves as a founder and advisor for Harvestr, and as a President for eGG-one school. Previously acted as Founding President for oonity.
Steffen Schebesta
(Chairman of the Advisory Board)Acts as a founder and shareholder for Jurafuchs (Go Legal GmbH). Currently serves as a private investor for LIVEBUY and Vespucci Analytics, and as a shareholder and an advisory board member for RFQ2Go.
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