Senior Technical Support Engineer, PlainID
$90-110k
More information about location
Authorization management platform
Open for applications
Authorization management platform
101-200 employees
Open for applications
$90-110k
More information about location
101-200 employees
Company mission
To centralize the oversight of identity and access management (IAM) policies in order to dramatically improve efficiency and security.
Role
Who you are
- At least 8 years of experience in technical support for software and cloud services
- Strong technical and analytical skills, especially in handling complex issues
- Proven experience in Linux environments
- Proven experience in databases and ability to manage and troubleshoot them, including strong SQL skills
- Great interpersonal skills and a team player
- An excellent problem-solver & out-of-the-box thinker
- Maintaining a proactive approach
- Positive attitude, ability to accept challenges and achieve goals
- Ability to work in a challenging and fast-paced environment
- Excellent written and oral communication skills
- English proficiency is a must
- Attention to details
- Participating in regular on-call shifts & willingness to be on-call on weekends or holidays if needed
- Understanding of REST APIs - advantage
- Experience with Containerized solutions and Cloud technologies - advantage
- Hands-on experience with scripting - advantage
- Experience in the Information Security field - advantage
- Previous DevOps role & Willing to work with customers directly while leveraging the professional experience - advantage
What the job involves
- PlainID is seeking a Senior Technical Support Engineer to join our growing team to meet the company's business needs
- PlainID is a leading startup in Identity, Authorization & Security Management, looking for you to join and assist the Global Services team to provide excellent in-class support to our customers
- Taking ownership of customer issues reported by customers and prioritizing them based on their urgency and importance
- Researching, diagnosing, analyzing, troubleshooting, reproducing issues and identifying high-quality solutions to them
- Coordinating support case handling & resolution with the appropriate internal teams: Project Management, Sales, Professional Services, Product, R&D & QA
- Leveraging experience with Cloud technologies into the daily activities, acting as an internal advisor to the team
- Following standard procedures for proper escalation of high-priority or unresolved issues
- Sharing knowledge and information, documenting best practices, Knowledge-base articles and How To’s
- Performing some tasks with customers, such as installations, upgrade support
- Identifying “common issues” and providing internal feedback to enhance our products
Our take
As the recognized leader in Authorization-as-a-Service, PlainID is known as THE Authorization Company. Its platform is purpose-built to enable its users to gain control and flexibility over all aspects of authorization management – from creation, management, and enforcement of its policies across an entire enterprise.
By providing centralized management with distributed enforcement, the company has simplified these processes with its pre-built network of third-party authorizers, which includes Snowflake, Dremio, AWS, SailPoint, and Consul.
The fast-growing company has gained considerable momentum following each of its funding rounds, which supported the launch of a range of new services and attracted several advantageous partnerships.
The company has proven its ability to adapt to the ever-evolving cybersecurity ecosystem, adding identity-first security to its suite of features. PlainID is well-positioned to further its position as the leading AaaS provider.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Dec 2021
$75m
SERIES C
Dec 2020
$11m
LATE VC
Total funding: $99m
Company values
- We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential
Company HQ
Tel Aviv-Yafo, Tel Aviv District
Articles
Leadership
Oren Ohayon Harel
(CEO)Seed Investor for numerous companies, including Mindfly.live, KRE8.TV, Concourse Labs, and Bonobo AI. Former Deputy CISO at Bank Hapoalim.
Gal Helemski
(CIPO)Has held various Executive positions at the company, starting with CMO, before transitioning into their current role. Former Information Security Consultant, and worked for Avnet as a Senior Clients & Projects Manager.
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