Product Support Engineer, Fictiv
$64-90k
More information about location
Office located in Schaumburg, IL
Global manufacturing and supply chain company
Be an early applicant
Global manufacturing and supply chain company
201-500 employees
Be an early applicant
$64-90k
More information about location
Office located in Schaumburg, IL
201-500 employees
Company mission
To simplify sourcing for customer manufacturing.
Role
Who you are
- Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or a related field
- Minimum of 4 years of experience in product support engineering or a similar role; experience with structural, framing, or fastener components is a plus
- Strong verbal and written communication skills in English
- Self-motivated, detail-oriented, and capable of managing multiple tasks and projects simultaneously
- Solid understanding of manufacturing processes and equipment
- Working knowledge of 3D CAD software and GD&T principles
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), collaboration tools (Slack, Teams), and BI tools
- Ability to quickly learn ERP systems and internal operational processes
- Experience with supporting e-commerce catalog management is preferred
- Experience working in an international or cross-cultural environment is a plus
What the job involves
- The Product Support Engineer provides technical expertise and supports customers and internal stakeholders, with a focus on structural hardware and fasteners used in industrial automation
- This role is responsible for resolving technical inquiries through the company’s system platform, supporting product managers with operational coordination, and contributing to product development, e-commerce content creation, category management, and promotional initiatives
- Monitor and respond to technical inquiries via Misumi’s system platform, delivering timely and effective support to both external and internal stakeholders through email, phone, and virtual meetings
- Address product-related questions, including specifications such as dimensions, mounting details, materials, tolerances, engineering calculations, and CAD data
- Analyze customer requirements and recommend suitable alternatives or replacements using existing product offerings or supplier solutions, including BOM cross-referencing requests
- Collaborate with customers and suppliers to investigate product issues, conduct inspections, and determine root causes of defects or performance concerns
- Work with global headquarters and affiliated companies to support technical inquiries and product evaluations for internationally sourced products
- Review and update product pages on the company’s e-commerce platform to ensure accurate, complete, and user-friendly information based on manufacturer’s catalogs
- Support product managers with technical and operational coordination as needed
- Provide technical guidance and training to internal teams, including support for new product page creation and ongoing staff development
- Identify product information and obtain quotes from suppliers to quickly build the product for a one-off sourcing request from the customers
- Identify opportunities to expand product lines based on sourcing activities and recommend additions to the e-commerce catalog
- Participate in trade shows to promote product offerings and represent the company
- Support sales activities by joining customer visits, conference calls, and training sessions (e.g., lunch-and-learn events)
- Assist product managers in developing and implementing new services to enhance business competitiveness
Our take
Fictiv is a digital manufacturing ecosystem that enables companies all over the world to acquire parts and components quickly. Its digital platform and global partner network provide a powerful palette of features, with the company positioning itself as the Amazon Web Services of hardware.
Also on offer from Fictiv is 3D printing, with the platform taking advantage of a range of technologies in this area. This makes it possible for businesses to obtain production-quality parts, without having to invest in tools and expertise.
The company has also leveraged technology in order to provide customers with access to a wide range of capabilities through components. With the 3D printed materials market set to reach $18 billion by 2030, Fictiv is well-placed to benefit from this significant growth, especially following its significant investment in accelerating product innovation.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2022
$100m
SERIES E
Feb 2021
$35m
SERIES D
Total funding: $193m
Company benefits
- Monthly virtual work stipend
- Wellness perks
- Paid volunteer days
- Learning and development stipend
- Paid parental leave
- Equity options
Company HQ
West Oakland, Oakland, CA
Leadership
Dave Evans
(Co-Founder & CEO)Alongside serving as Fictiv's CEO, Dave is also the CEO of MISUMI USA. He is also an Executive Board Member at Fast Company, a Manufacturing Industry Contributor at Forbes Technology Council, and a Member of the Advanced Manufacturing Group at the World Economic Forum. Previously, he served as a Lead Hardware Engineer at Ford Motor Company.
Nathan Evans
(Co-Founder & Head of Climate/AI)Nathan earned a BA in International Relations and an MA in Chinese from Stanford University. He then worked briefly at Microsoft as an Area Marketing Manager. He also founded Citizens of Wine and worked as an Associate at Seven Hills before co-founding Fictiv in 2013.
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