Product Engineer, Fictiv
Mechanical
$64-90k
More information about location
Office located in Schaumburg, IL
Global manufacturing and supply chain company
Open for applications
Global manufacturing and supply chain company
201-500 employees
Open for applications
$64-90k
More information about location
Office located in Schaumburg, IL
201-500 employees
Company mission
To simplify sourcing for customer manufacturing.
Role
Who you are
- Bachelor's degree in Mechanical Engineering, Industrial Engineering, or a related field
- 4+ years in product support engineering, applications engineering, or a similar technical role
- Hands-on familiarity with structural hardware, fasteners, framing systems, or automation components — a genuine plus
- Strong working knowledge of 3D CAD software and GD&T principles
- Solid grasp of manufacturing processes and equipment
- Clear, confident communicator in English — written and verbal
- Comfortable managing multiple projects and priorities without losing the details
- Proficient in Microsoft Office, Slack/Teams, and BI tools; able to learn ERP systems quickly
- Experience with e-commerce catalog management is a bonus
- International or cross-cultural work experience is a plus
What the job involves
- This is a hands-on engineering role for someone who thinks in tolerances, load cases, and GD&T — not tickets
- As a Product Support Engineer, you'll be the technical authority customers turn to when they need more than a spec sheet
- You'll dig into real engineering problems: cross-referencing BOMs, evaluating structural hardware performance, troubleshooting defects, and recommending the right components from a catalog that spans tens of thousands of SKUs
- You'll also shape the products themselves — reviewing e-commerce content for technical accuracy, identifying gaps in the catalog, and working alongside product managers to bring new solutions to market
- This is not an IT support role
- If your background is in mechanical systems, manufacturing processes, and component engineering, you'll thrive here
- Serve as the primary technical resource for customer inquiries covering specifications, tolerances, materials, mounting details, engineering calculations, and CAD data
- Analyze customer requirements and recommend the right components — or source alternatives when standard offerings fall short
- Partner with customers and suppliers to investigate product defects, conduct physical inspections, and determine root causes
- Collaborate with global headquarters on internationally sourced product evaluations and technical escalations
- Review and improve product pages on our e-commerce platform to ensure engineering accuracy and usability
- Provide technical training to internal teams and support new product launches
- Source components and obtain supplier quotes for one-off customer requests, turning fast turnarounds into lasting relationships
- Identify catalog expansion opportunities based on sourcing activities and market demand
- Represent MISUMI at trade shows and customer visits, including lunch-and-learn sessions
- Support product managers in developing new services that strengthen our competitive position
Our take
Fictiv is a digital manufacturing ecosystem that enables companies all over the world to acquire parts and components quickly. Its digital platform and global partner network provide a powerful palette of features, with the company positioning itself as the Amazon Web Services of hardware.
Also on offer from Fictiv is 3D printing, with the platform taking advantage of a range of technologies in this area. This makes it possible for businesses to obtain production-quality parts, without having to invest in tools and expertise.
The company has also leveraged technology in order to provide customers with access to a wide range of capabilities through components. With the 3D printed materials market set to reach $18 billion by 2030, Fictiv is well-placed to benefit from this significant growth, especially following its significant investment in accelerating product innovation.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2022
$100m
SERIES E
Feb 2021
$35m
SERIES D
Total funding: $193m
Company benefits
- Monthly virtual work stipend
- Wellness perks
- Paid volunteer days
- Learning and development stipend
- Paid parental leave
- Equity options
Company HQ
West Oakland, Oakland, CA
Leadership
Dave Evans
(Co-Founder & CEO)Alongside serving as Fictiv's CEO, Dave is also the CEO of MISUMI USA. He is also an Executive Board Member at Fast Company, a Manufacturing Industry Contributor at Forbes Technology Council, and a Member of the Advanced Manufacturing Group at the World Economic Forum. Previously, he served as a Lead Hardware Engineer at Ford Motor Company.
Nathan Evans
(Co-Founder & Head of Climate/AI)Nathan earned a BA in International Relations and an MA in Chinese from Stanford University. He then worked briefly at Microsoft as an Area Marketing Manager. He also founded Citizens of Wine and worked as an Associate at Seven Hills before co-founding Fictiv in 2013.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 13 more jobs at Fictiv