Implementation Manager, Flowcode
Advanced Builder Team
$90k
OTE
3-4 days a week in office
QR code generator platform
Be an early applicant
QR code generator platform
101-200 employees
Be an early applicant
$90k
OTE
3-4 days a week in office
101-200 employees
Company mission
To change how we interact with the world around us.
Role
Who you are
- 3-5+ years in implementation, onboarding, or customer activation in a high-growth SaaS environment
- Experience working with enterprise or sports/entertainment clients preferred
- Strong operational rigor - you know how to move multiple accounts forward simultaneously
- Data-oriented mindset; comfortable tracking usage, engagement, and activation metrics
- Excellent communicator with the ability to lead training sessions and executive-facing walkthroughs
- Proven ability to work cross-functionally with Product, CS, Sales, and Marketing
- Bias toward action, clarity, and raising the bar
What the job involves
- This is not a traditional onboarding role
- The Implementation Manager (ABT) is responsible for driving real adoption across our portfolio, specifically ensuring every customer is live on Hubs, fully activated on Flowcode 2, and using the features required to drive measurable engagement
- Our first priority is to increase adoption fast within the Sports Pod, working with brands like NBA, NFL, NHL, MLS, Premier League, PGA, and more
- You will operate at the intersection of onboarding, product adoption, customer health, and scale. The mandate is simple: basics should just work. Customers should go live fast, adopt deeply, and expand usage without friction
- If something feels manual, slow, or “2023,” you fix it
- Drive 100% Hub adoption across all sports customers (and expand to other verticals afterwards)
- Identify accounts not using Hubs and build activation plans to migrate them
- Partner with CS and Sales to position Hubs as the default operating model
- Build and Design Hubs from end-to-end, or leverage design team if more efficient
- Reduce time-to-live and eliminate friction in launch
- Lead onboarding and training for new sports teams onto Flowcode 2
- Build and continuously refine a world-class demo that clearly shows step-change improvement
- Ensure customers understand not just how to use the platform, but why it’s materially better
- Push customers toward feature depth, not surface usage
- Maintain visibility into customer engagement metrics
- Identify under-adoption early and intervene quickly
- Drive adoption of key features tied to performance (analytics, integrations, automation)
- Work with CS to turn low-engagement accounts into expansion-ready accounts
- Partner with Product Marketing to build scalable onboarding and adoption assets
- Codify best practices into templates, guides, and repeatable workflows
- Identify patterns in friction and feed them back into Product
- Help move onboarding from manual → automated wherever possible
- You believe onboarding should feel instant
- You reduce complexity, not add to it
- You escalate when something that should “just work” doesn’t
- You’re comfortable pushing customers (and internal teams) toward better standards
- You think in terms of speed, leverage, and systems - not just task completion
Our take
QR codes, which have been widely used in many Asian countries for years, have more recently catapulted into the day-to-day lives of consumers globally. New York-based Flowcode has been swift to capitalise on this hugely lucrative space in the US market, with a reimagined take that offers more attractive, brand-customised options.
The usefulness of QR codes across a huge spread of sectors means they are unlikely to make an exit anytime soon, and Flowcode has carved a strong reputation for itself as consumers begin to demand a higher quality QR experience. The company works with corporate brands, restaurants, small businesses, and celebrities, including the likes of Jennifer Lopez, Bentley Motors, GoDaddy, and Warner Media.
Recently, the company has introduced an upgraded platform, highlighting its commitment to innovation with new features like real-time analytics, geo-location data, and cross-screen attributes. Setting a new standard for QR code technology, enabling brands ot gain deeper insights and refine their marketing strategies.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2024
$0.2m
SEED
May 2020
$30m
SEED
Total funding: $30.2m
Company benefits
- Employee Stock Options
- Unlimited Vacation
- Paid Health Benefits
- Lunch stipend & office snacks
- Happy hours & team dinner
- Custom swag
- Parental Leave
- Team offsites
- Diverse Managers
Company HQ
Hudson Square, New York, NY
Leadership
Tim Armstrong
(CEO)Previously CEO and Chairman at AOL, as well as having worked at Google and snowball.
Salary benchmarks
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