Principal Customer Success Manager, Workday
CA$120.7-181.1k
Ability to travel up to 10%
Enterprise management cloud platform
Open for applications
Enterprise management cloud platform
1001+ employees
Open for applications
CA$120.7-181.1k
Ability to travel up to 10%
1001+ employees
Company mission
To provide an all-in-one management cloud solution for the rapidly changing business requirements of the modern world.
Role
Who you are
- 7+ years in a customer facing services role, consulting, and/or engagement management, with a proven ability to manage relationships in complex organizations, specifically within large enterprises, including Fortune 500 and Global 2000 customers
- 7+ years experience in customer management within a software or SaaS environment, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels
- 5+ years Contracts Management experience required
- 5+ years experience in legal, legal operations, commercial contracting, or Contract Lifecycle Management (CLM)
- Bachelor degree or equivalent work experience; Business or Technical degree preferred
Desirable
- Consistent track record to collaborate and build positive relationships with customers including the executive level
- Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership
- Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services and Product Management)
- Empathetic, positive attitude with a desire to help our customers reach their goals
- Highly organized and customer intuitive
What the job involves
- As a Customer Success Manager at Workday, you'll play a pivotal role in ensuring our most strategic customers realize maximum value from their Evisort investments through comprehensive adoption and value engagements
- As their dedicated customer success manager, you will prioritize delivering exceptional experiences that support our customers throughout their business lifecycle
- Through regular reviews and engagements, you will ensure your customers realize value and uncover additional adoption opportunities
- Focused on high-touch, curated experiences for Evisort’s most strategic accounts working on engagements with high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journey
- Acting as a strategic partner with insights into customer’s legal and procurement organizational and business objectives and driving product adoption by aligning Evisort’s features and functionality with customers' overall business needs
- Develop and maintain strategic success plans that align with the customers’ business objectives and/or company goals
- Collaborate with the customer to set clear, measurable goals and KPI’s that drive mutual success
- Ability to understand and identify Evisort's services and offerings and how they help meet customer’s objectives leading to upsell opportunities
- Work on a diverse scope of situations where data analysis requires evaluation to prioritize and drive resolution
- Prepare and deliver executive briefings and reports for senior leadership, highlighting account achievements, challenges, and strategic opportunities (upsells; renewal strategies)
- Acting as a liaison between product management and the customer with a focus on communicating the Evisort Roadmap and how this will influence customer activities
- Collaborating cross functionally with account team members to create a seamless & optimal customer experience
- Creating customer champions and advocates
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Insights
16% employee growth in 12 months
Company
Company benefits
- Company equity
- Vision and dental insurance
- Work from home opportunities
- Health insurance
- Virtual primary care
- Flexible time-off policy
- Global mental health resources
- Global dedicated on-site clinical counselors
- Global well-being days
- $25k fertility/family planning benefits
- North Star financial wellness
- Retirement funds and matching
Funding (last 2 of 5 rounds)
Oct 2011
$85m
SERIES F
Apr 2009
$75m
SERIES E
Total funding: $215.3m
Our take
Workday is a cloud-based software vendor that provides management of workforces and finances. The company uses a single database for workforce management and financial management to offer integration and optimize business intelligence across companies. It has added to the packages and tools it offers over the years, providing analytic options that allow companies to combine third-party data with information collected by Workday.
Workday has acquired and paired up with many other companies to keep expanding its offering. In 2021, it purchased the employee feedback platform Peakon in response to the growing need for managers to be able to survey workers and collect satisfaction data without face-to-face meetings. The company has also bought and developed many financial tools and HR management tools.
The company’s goal is to provide end-to-end back office services and while there are other providers, such as UKG Pro and Ceridian HCM, Workday’s broad offering helps them to stand out. Though it faced a tough global market in 2023 and has shed some of its headcount, Workday has seen a 6.5% gain in value in the first quarter of 2024. It is now focusing on growth and developing the AI capabilities of its platform. .
Kirsty
Company Specialist at Welcome to the Jungle