Principal Customer Success Manager, Workday
CA$120.7-181.1k
Ability to travel up to 10%
Enterprise AI platform for managing HR and finance
Job no longer available
Enterprise AI platform for managing HR and finance
1001+ employees
Job no longer available
CA$120.7-181.1k
Ability to travel up to 10%
1001+ employees
Company mission
To leverage the power of AI to elevate humans and supercharge work, moving business forever forward.
Role
Who you are
- 7+ years in a customer facing services role, consulting, and/or engagement management, with a proven ability to manage relationships in complex organizations, specifically within large enterprises, including Fortune 500 and Global 2000 customers
- 7+ years experience in customer management within a software or SaaS environment, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels
- 5+ years Contracts Management experience required
- 5+ years experience in legal, legal operations, commercial contracting, or Contract Lifecycle Management (CLM)
- Bachelor degree or equivalent work experience; Business or Technical degree preferred
Desirable
- Consistent track record to collaborate and build positive relationships with customers including the executive level
- Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership
- Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services and Product Management)
- Empathetic, positive attitude with a desire to help our customers reach their goals
- Highly organized and customer intuitive
What the job involves
- As a Customer Success Manager at Workday, you'll play a pivotal role in ensuring our most strategic customers realize maximum value from their Evisort investments through comprehensive adoption and value engagements
- As their dedicated customer success manager, you will prioritize delivering exceptional experiences that support our customers throughout their business lifecycle
- Through regular reviews and engagements, you will ensure your customers realize value and uncover additional adoption opportunities
- Focused on high-touch, curated experiences for Evisort’s most strategic accounts working on engagements with high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journey
- Acting as a strategic partner with insights into customer’s legal and procurement organizational and business objectives and driving product adoption by aligning Evisort’s features and functionality with customers' overall business needs
- Develop and maintain strategic success plans that align with the customers’ business objectives and/or company goals
- Collaborate with the customer to set clear, measurable goals and KPI’s that drive mutual success
- Ability to understand and identify Evisort's services and offerings and how they help meet customer’s objectives leading to upsell opportunities
- Work on a diverse scope of situations where data analysis requires evaluation to prioritize and drive resolution
- Prepare and deliver executive briefings and reports for senior leadership, highlighting account achievements, challenges, and strategic opportunities (upsells; renewal strategies)
- Acting as a liaison between product management and the customer with a focus on communicating the Evisort Roadmap and how this will influence customer activities
- Collaborating cross functionally with account team members to create a seamless & optimal customer experience
- Creating customer champions and advocates
Our take
Workday is a cloud-based software vendor that provides management of workforces and finances. The company uses a single database for workforce management and financial management to offer integration and optimize business intelligence across companies. It has added to the packages and tools it offers over the years, providing analytic options that allow companies to combine third-party data with information collected by Workday.
The company has also grown through acquisitions and partnerships to broaden its capabilities.. Most recently, in 2025 it purchases Sana, an AI-driven enterprise knowledge and learning platform, to create a "new front door for work". This acquisition allows Workday to integrate Sana's AI-powered search, agents, and learning capabilities with its own data and workflows, allowing employees to access information, automate tasks, and complete their day entirely within Workday.
Through a combination of strategic acquisitions and in-house development, WOrkday has built a comprehensive suite of HR, financial, and enterprise tools. By focusing on innovation and AI-driven workflows, the company continues to push productivity and decision-making for organizations worldwide. Building on this track record, Workday is very much positioned for even more growth, reinforcing its status as a leader in shaping the future of work.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2011
$85m
SERIES F
Apr 2009
$75m
SERIES E
Total funding: $215.3m
Company HQ
Pleasanton, CA
Leadership
Aneel Bhusri
(Co-Founder & Executive Chair)Annel began his career at Morgan Stanley as a Corporate Finance Analyst. He then spent nearly 6 years at PeopleSoft as a Senior VP before co-founding Workday in 2005, where he has served as the CEO ever since.
Carl Eschenbach
(CEO)Carl joined Workday in 2022 as Co-CEO, becoming CEO in 2024. He has also been a Partner at Sequoia Capital since 2016. Previously, he spent 14 years at VMware as President and COO and 3 years at Inktomi Corporation as the VP of North America Sales.
Peter Bailis
(CTO)Prior to joining Workday in 2025, People was a VP of Engineering at Google. He also previously founded Sisu Data, where he served as the CEO for over 5 years.
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