Technical Support Specialist, FareHarbor

German

Salary not provided

$21.90/hour + Additional compensation opportunities for weekends + 10% bonus potential

Entry and Junior level

Denver

More information about location

Booking solutions for tour operators

Be an early applicant

Booking solutions for tour operators

501-1000 employees

HospitalityB2BTravelInternal toolsTicketingSaaS

Be an early applicant

Salary not provided

$21.90/hour + Additional compensation opportunities for weekends + 10% bonus potential

Entry and Junior level

Denver

More information about location

501-1000 employees

HospitalityB2BTravelInternal toolsTicketingSaaS

Company mission

To make experiences better for everyone.

Job

Company

Role

Who you are

Fluent in English and German (both written and spoken)
Genuinely committed to delivering best in class customer/ technical support
Able to work closely and effectively with others
Patient, curious, detail oriented and eager to problem solve
An excellent verbal and written communicator
Shift flexibility with five 8-hour shifts per week (Monday – Sunday)

What the job involves

The FareHarbor Technical Support Team is looking for adventure-loving, hard-working, outgoing people who are comfortable with technology to join our Denver, CO office
Our Technical Customer Support team is committed to wowing clients on a daily basis
The accuracy, efficiency, analytical thinking, and personal attention the team gives to every client sets us far apart from other customer support teams in the industry
Our Support Team delights customers by providing personalized, white-glove service around the clock and is committed to providing our clients with the best possible FareHarbor experience
Become an expert FareHarbor user and stay on top of all new feature releases
Handle inbound/outbound support issues via emails and phone calls
Provide exceptional support by listening, understanding the issue, and problem solving with customers
Communicate across teams to ensure client needs are met
Provide valuable feedback to the product team
Contribute to the FareHarbor help documentation
Help develop, improve, and implement standard operating procedures

Our take

Most holidaygoers in the US prefer to book their activities and experiences online - but when it comes to local operators, this isn’t always possible. FareHarbor has been developing software to help digitize the booking process for these smaller businesses, and over a decade, has brought more than 5,000 of them onto the books.

Along the way, FareHarbor also built up some strong momentum in the reservation management and distribution areas of the sector, which drove up the company’s valuation - making it a prime candidate for acquisition. Whilst TripAdvisor reportedly made multiple bids, FareHarbor ultimately went to Booking Holdings, the US’ largest vendor of tour company booking software.

This puts FareHarbor in a strong position. Booking Holdings is acquiring companies at a steep rate (ten in the last ten years), and good ones too - Kayak and Venga number among them. This will help FareHarbor with customer acquisition, and insulate it somewhat from any wobbles in the hospitality sector.

Freddie

Company Specialist at Welcome to the Jungle

Insights

8% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (4.2)

Company

Funding (1 round)

May 2015

$0.2m

SEED

Total funding: $0.2m

Company HQ

Grachtengordel-Zuid, Amsterdam, Netherlands

Leadership

Matt Broten

(Software Engineer)

Worked in various Software Engineering roles at Minnesota Supercomputing Institute, University of Minnesota, Open Systems International, Instant Automatic, and Artery- which they also co-founded.

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