Energy Schemes Administrator, Utility Warehouse

Salary not provided

Entry and Junior level

London

More information about location

2+ days a week in office (Colindale, London)

The UK's only Multiservice Utilities provider

Job no longer available

The UK's only Multiservice Utilities provider

1001+ employees

FintechB2CEnergyInsuranceCustomer serviceTelecommunications

Job no longer available

Salary not provided

Entry and Junior level

London

More information about location

2+ days a week in office (Colindale, London)

1001+ employees

FintechB2CEnergyInsuranceCustomer serviceTelecommunications

Company mission

Utility Warehouse is the world's only fully integrated multi-utility supplier. We are on a mission to be the nation’s most trusted utility supplier by simplifying home services helping our customers to stop wasting time and money.

Job

Company

Role

Who you are

Strong interpersonal, written, verbal and communication skills
A positive and proactive outlook
Strong analytical skills and attention to detail
Ability to complete tasks efficiently and within deadlines
Willingness to take ownership and find solutions
Strong customer service skills

Desirable

Energy experience would be an advantage but not essential
Microsoft knowledge would be an advantage but not essential

What the job involves

Energy is at the heart of our customer proposition at Utility Warehouse and we aim to deliver an excellent service to each and every one of our members
To help us achieve this, our operations team support and problem solve for our customers, ensuring they have accurate bills each month and ensuring the efficiency of our back office processes mainly with the Energy Schemes area
Assisting with ad hoc admin, Projects, and Reporting
Work exceptions in line with KPI’s and SLA’s
Handling customer calls and providing second line support to the call centre
Supporting the Energy Operations Schemes department
Working with third parties to resolve queries
Liaising with customers to explain and take ownership of complex/technical issues
Taking ownership of High-Level Complaints and Escalations
Understanding the internal infrastructure and the systems
Supporting and identifying requirements for knowledge transfer between departments and individuals
Maintaining an effective working relationship with key stakeholders internally and externally

Salary benchmarks

Our take

Utility Warehouse provides customers with all their home services – including energy, broadband, mobile and insurance – in one simple, monthly bill. The company argues that this all-in-one approach ‘makes budgeting so much easier’ for customers, which is paired with a strong customer services record.

The company currently has over 1 million customers across the services they sell, making it one of the largest energy providers outside the 'Big 6'. Though it does not advertise heavily, its 60,000 partners are given incentives to sign up new customers, which has contributed to its impressive growth thus far - which should ensure it continues to compete with other challengers like Octopus and Bulb.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

43% female employees

21% employee growth in 12 months

Glassdoor (4)

Trustpilot (4.3)

Company

Company benefits

Shares in a growing FTSE 250 business
Flexible working - we’ve got fully remote teams, onsite, hybrid, early risers, and late-night grinders, for us it matters what we’re working on more than where!
Lots of company and team socials - in-person & virtual
Mentors and Teachers a plenty, with so many brilliant minds in one place there is always someone you can lean on for support and development
Free employee assistance helpline
Wellbeing benefits from free personal training, yoga and pilates through to mental health support - all virtually accessible!
Remote working office spaces are available to book globally
Private pension scheme that gets better with time, starting at 4% over time you can get up to 10%
Subsidised private healthcare with BUPA
Save as you Earn share purchase scheme
Discounted UW services (30% mobile & broadband, 10% energy & insurance)
25 days holiday (excl. bank holidays)
Free virtual GP service
Enhanced maternity and adoption pay: 26 weeks of full pay after 12 months of service
A modern central London office and Hubs around the UK
Life Assurance 4 x salary
A UW cashback card - earning you cashback on all your spending!

Company HQ

Farringdon, London, UK

Leadership

Stuart Burnett

(CEO)

Stuart is a proud dad of 2 boys! Stuart began his career as a corporate lawyer before working in several notable Insurance firms. He joined UW in 2016 and held several leadership roles.

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