Senior Customer Success Manager, EcoOnline

Salary not provided

Excel

Senior and Expert level

Edinburgh

London

2-3 days a week in office

Health & safety, chemical and ESG software

Be an early applicant

Health & safety, chemical and ESG software

501-1000 employees

B2BTrainingLearningSaaSEnvironmental

Be an early applicant

Salary not provided

Excel

Senior and Expert level

Edinburgh

London

2-3 days a week in office

501-1000 employees

B2BTrainingLearningSaaSEnvironmental

Company mission

To help our customers create safe, sustainable, efficient, and attractive workplaces through user-friendly SaaS tools.

Job

Company

Role

Who you are

6+ years of experience in similar role in a SaaS environment
Strong Key Account Management experience within a SaaS business (2+ years)
Support in the Consultative solution selling experience, through proper understanding of needs and qualification of opportunities for revenue team
Highly competent with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, O365, Dynamics CRM)
Excellent influencing abilities/people management skills
All experience and education considered. Proven track record in similar role
Extensive demonstrable experience to build and develop interpersonal relationships externally and internally especially with C Suite key stakeholders

What the job involves

The Senior Customer Success Manager holds responsibility for accelerating growth and profitability from our customer accounts, utilising account management methodologies to understand and support clients’ strategy and challenges
Account mapping (understand the business and strategy)
Stakeholder identification and management requirements
MI requirements
Life cycle management (Onboarding, adoption, maintenance, development, renewal)
Deliver the optimum customer success management service – develop a shared roadmap and action plan to deliver greater value, extend the reach of key contacts and deliver growth revenues with Key Account organisations
Consult with and manage account stakeholders, to maximise service delivery performance in a consistent and sustainable way
Maintain strong market knowledge, including competitor and regulatory activity, to ensure threats and opportunities are quickly identified
Support line manager to deliver broader group related goals
Management of assigned Key Accounts, to include:
Accountable for managing contracts & renewals
Finance enquires/invoicing escalation
PO Escalation
Quarterly/Biannually client Review Meetings
Identification of upsell and Cross Sell opportunities
Support sales process, working closely with sales function to maximise NRR
Play an integral role in the design of the product development roadmap
Support the design and execution of the go to market strategy

Our take

Workplace safety lies primarily in the hands of workers and employees. EcoOnline has set out to challenge unsafe work environments and practices by providing employee training and workplace safety solutions in the form of EHS and chemical management SaaS tools.

Its solutions are extremely customisable and so cover a wide range of different industries. This has enabled the company to attract customers such as the NHS, Siemens, Legoland and Johnson & Johnson.

EcoOnline is constantly adding newer EHS areas such as sustainability to its portfolio of solutions which will help expand its customer base even further. Backed by strong institutional investors, listed on the Oslo exchange, and boosted by several acquisitions, the company is well set to see continued growth.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

29% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (1 round)

Feb 2019

$0.6m

GRANT

Total funding: $0.6m

Company benefits

🌴 Generous Paid Time Off
🍼 Extended Parental Leave
❤️‍🩹 Robust Health Coverage
💡 Accelerated Learning Paths
🧘‍♂️Team Wellness Initiatives
📆 Company-wide Events
🌎 Employee Resource Groups
⭐️ Recognition awards

Company HQ

London, UK

Leadership

Tom Goodmanson

(CEO)

Tom has a wealth of leadership experience, having served as Sr. Manager at KPMG, President and CEO of Calabrio, CFO of Magenic Technologies, and CFAO at Gelco Expense Management.

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