Senior Business Insights Analyst, Philo

• 4+ years of experience in business insights, analytics, strategy analytics, finance analytics, business intelligence, or a closely related function
• Advanced SQL skills and experience working with large-scale behavioral, subscription, billing, financial, or operational data sets
• Strong experience building data visualizations, dashboards, and self-serve reporting environments in BI tools such as Mode, Omni, Tableau, Looker, etc
• A proven track record of translating vague business questions into clear analyses, sharp recommendations, and polished decision-ready narratives and presentations
• Excellent spreadsheet skills in Excel or Google Sheets
• Strong analytical fundamentals across cohort analysis, funnel analysis, segmentation, retention and churn analysis, trend analysis, KPI design, forecasting support, anomaly detection, and practical experimentation or quasi-experimental measurement
• Excellent written and verbal communication skills, including experience presenting to senior stakeholders with different levels of technical fluency
• Strong stakeholder partnership skills and the ability to influence across Product, Finance, Marketing, Content, Operations, and technical teams
• A strong sense of ownership and prioritization: you can manage competing requests, separate urgent from important, and independently drive work forward

Desirable

• We're looking for a Senior Business Insights Analyst to help Philo make better, faster decisions through rigorous analysis, trusted metrics, and strong cross-functional partnership
• This is a high-impact individual contributor role for someone who is equally comfortable owning recurring KPI reporting, diving into ambiguous ad-hoc questions, and presenting clear, decision-ready recommendations to senior stakeholders
• You will serve as a strategic analytical partner across multiple parts of the business, with especially deep ownership in billing and subscription analytics
• That includes trial conversion, activation, renewals, churn, reactivation, plan migration, add-on behavior, pricing and packaging performance, refunds and credits, failed payments, involuntary churn, and the differences between direct and partner billing experiences
• You will help Philo understand the health of its subscriber base and revenue streams in a way that connects clearly to action
• This role will also touch many other parts of the company
• One week you may be helping Finance understand a revenue variance or size a packaging scenario; the next you may be partnering with Product on funnel friction, Growth on acquisition quality and retention, Content on engagement patterns, or Customer Experience on account and billing pain points
• The ideal candidate combines analytical depth, business fluency, crisp communication, and a high bar for data quality
• They do not wait to be told exactly what analysis to run - they refine the question, frame the decision, and deliver work people trust and use
• Own and evolve the core business scorecards, dashboards, and ad-hoc analyses leaders use to monitor subscriber growth, revenue, billing health, retention, engagement, content performance, and monetization trends
• Translate ambiguous questions from stakeholders into structured analytical plans, clear findings, and actionable recommendations that inform real decisions
• Build deep expertise in Philo's billing and subscription ecosystem, including trials, conversion, renewals, churn, reactivation, plan migration, add-on attach, refunds, credits, failed payments, involuntary churn, and direct vs. partner billing flows
• Identify the operational and product levers that improve subscriber health, reduce friction, and strengthen revenue retention across the lifecycle
• Partner with Growth and Lifecycle Marketing on acquisition quality, funnel performance, cohort health, promotional effectiveness, winback programs, and LTV/CAC context
• Partner with Product, Design, and Data Science on customer journey analysis, feature adoption, experimentation readouts, and insight generation across the viewing and account experience
• Partner with Content, Programming, and Marketing to understand which channels, titles, and viewing patterns drive acquisition, engagement, retention, upsell, and free-to-paid conversion opportunities
• Support customer-facing and operational teams with insights into support contact drivers, account issues, billing friction, and subscriber pain points where analytical clarity can improve the customer experience
• Build executive-ready materials that connect numbers to narrative, synthesize tradeoffs, and help technical and non-technical stakeholders make decisions with confidence
• Improve the quality and trustworthiness of business data by partnering with analytics engineering and data engineering on instrumentation, metric governance, source-of-truth logic, and data quality issues
• Help raise the analytical bar across the organization through clear documentation, thoughtful prioritization, and a pragmatic balance of speed and rigor