Customer Success Manager, EverCommerce
EverPro
$60-72k
Integrated SaaS solutions
Be an early applicant
Integrated SaaS solutions
1001+ employees
Be an early applicant
$60-72k
1001+ employees
Company mission
To transform commerce for the service economy.
Role
Who you are
- Delivery of technology training in a corporate setting in-person and via the web
- Proven ability to manage multiple projects with tight deadlines
- Customer service/support
- High attention to detail
- Excellent written and verbal communication skills
- Project development
- Upsell to current customers
- Bachelor’s degree or Associates degree with comparable experience
- Working well across departments
- Ability to prioritize and organize tasks
- Software Implementation
- Account management experience
- Support experience
What the job involves
- We are looking to hire a highly motivated, goal oriented, and dependable person to expand our Sales and Client Services team
- This role will have an advanced focus on managing customers using our CRM that will require a special touch and ability to connect
- This role will have a high focus on ongoing customer support as well as long term retention. You will also oversee customer adoption, renewals and additional revenue streams
- Consult with customers to understand their business and recommend best practices in the use of the software
- Handle customer support calls from long-time customers
- Train customers and their staff in the use of the software both online and in person
- Meet/exceed renewal and adoption quotas
- Nurture customer relationships to build trust
- Work to identify referable customers and case study candidates
- Participate in the ongoing creation and updating of best practices for role and department
- Operate across department boundaries
- Consistently increase your knowledge of the software and the industry
- Collaborate with other departments when necessary to help the customer be successful
- Some light travel may be involved
- Willingness to work over 40 hours when necessary
Our take
Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.
The company, which specialises in home, health, fitness and wellness services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, the company still delivers double-digit growth and solid profitability.
In 2021, EverCommerce went public before acquiring DrChrono, and through this, both companies can share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a behemoth in its industry, having acquired nearly 30 companies, with multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2020
$20m
GROWTH EQUITY VC
Apr 2017
$12m
SERIES A
Total funding: $36.3m
Company benefits
- Flexibility to work where/how you want – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through Udemy
- 401k with company match
- Flexible and generous paid time off
- Employee Stock Purchase Program
Company HQ
River North Art District, Denver, CO
Leadership
Matthew Feierstein
(President)Former President at PaySimple. They were also the COO at Pronto.
Eric Remer
(CEO)Co-founded I-Behavior, Conclave Group LLC and PaySimple.
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