Strategic Renewal Account Director, Bazaarvoice
Enterprise
$225-250k
OTE
UGC-based shopper engagement platform
Be an early applicant
UGC-based shopper engagement platform
1001+ employees
Be an early applicant
$225-250k
OTE
1001+ employees
Company mission
Bazaarvoice's mission is to build smarter shopper experiences across the entire customer journey.
Role
Who you are
- You need to be someone that craves a challenge and is unafraid to constantly push outside your comfort zone
- We want to talk to you if you are an expert problem solver, relationship builder, and negotiator who can influence positive business outcomes
- 6+ years relative experience in SaaS sales and client success roles with a focus on account revenue retention and expansion
- Ability to identify risk, build create and successful account plans in coordination with Sales, CS, and leadership teams to formulate strategies to retain and expand client partnerships
- Proven ability to articulate a vision that resonates with the customer and demonstrates value
- Experience using two-way discovery to uncover customer needs and matches solutions to those needs
- Experience operating in a high-visibility role with the ability to present and work alongside our Senior and Executive leadership teams (CEO, CRO, CMO)
Desirable
- Experience working with CPG and Food/Beverage organizations is preferred but not required
What the job involves
- Bazaarvoice is looking for an extraordinarily talented Strategic Renewal Account Director to join our world-class renewal sales team
- You will drive successful contract renewal outcomes across a broad territory of our largest and most complex clients
- You will need to successfully coordinate with multiple internal and external stakeholders, including C-level execs, procurement, and legal teams to renew contracts and identify expansion opportunities
- Defending and selling a high-ROI solution to large Enterprise clients and C-Level business contracts
- Expert delivery of business cases to highlight the value proposition of our suite or products
- Drive conversational discovery dialogue with the customers to understand goals, reveal pain, and client requirements
- Own contract negotiations with Enterprise procurement professionals, C-level stakeholders, and client legal teams while leveraging our internal counsel to close the deal
- Demonstrate passion and energy both externally with the customer and internally with cross functional teams
- Consistently provide accurate weekly, monthly, and quarterly forecasts by communicating proactively with leadership throughout each phase of the renewal/sales process
- Effectively create and articulate ROI in the negotiation process to bring the utmost value to both the consumer and Bazaarvoice
Our take
As more and more consumers turn to peer reviews and ratings to inform their purchasing, businesses seek to incorporate this user-generated content into their marketing efforts. Bazaarvoice enables this authentic customer-powered marketing, turning social media into social commerce for the world's best global brands.
Bazaarvoice allows consumers to create and share ratings, reviews, questions, answers, and stories about products and brands on its clients' websites. It then syndicates that content across the web to reach shoppers wherever they are, boasting a measured positive influence on purchase decisions. On top of this, the company also gathers customer intelligence which it analyses and provides to clients so they can make real-time, informed business decisions.
The company has continued to consolidate its position, for example with the 2021 acquisition of Curalate, as well as more recent acquisitions such as that of creator marketing platform affable.ai. With the trend towards consumer-to-consumer purchase influence still very much underway, the company should find ample opportunity for further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2008
$7.1m
SERIES C
Sep 2007
$8.8m
SERIES B
Total funding: $19.9m
Company benefits
- Dental & Vision plans
- Parental leave policies
- Mentorship with industry leaders
- Wellness programs
- Work from home opportunities
- Health insurance
Company values
- Customer is key - We see our own success through our customers’ outcomes. We approach every situation with a customer-first mindset
- Passionate pursuit of performance - Our energy is contagious, because we hire for passion, drive, and curiosity. We love what we do, which makes us laser-focused on our mission
- Transparency and integrity build trust - We believe in the power of authentic feedback. It’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance
- Innovation over imitation - We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage
- Stronger together - We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company, we build a stronger community
Company HQ
Stonelake Office Park, Austin, TX
Articles
Leadership
Keith Nealon
(CEO, not founder)Advisory Board Member at Axonista. Previously President and General Manager of the Cloud Division at ShoreTel for 2 years, an Advisory Board Member at Smartling for 6 years, and CEO at Vyze for 4 years.
People progressing
Joined as Global Client Success Director, being promoted to Strategic Account Director after 9 months, and then again to Senior Account Director of Strategic Accounts.
Salary benchmarks
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