Senior Technical Support Engineer, Cribl
Data engine for IT & security
Open for applications
Data engine for IT & security
501-1000 employees
Open for applications
501-1000 employees
Company mission
To make observability viable for any organization, giving their customers visibility and control while maximizing value from existing tools, with pricing that is accessible for all.
Role
Who you are
- The ideal candidate for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration
- BS degree in Computer Science or similar degree, or equivalent work experience
- 5+ years' experience supporting enterprise customers or working hands-on with distributed systems
- Passionate about working on complex technical issues
- Expert-level troubleshooting, problem-solving skills, and critical thinking
- Excellent client-facing skills, excellent written and verbal communication skills
- Experience with Linux, AWS, Azure, and Networking
Desirable
- Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologies
- Regex and JavaScript experience is a Plus
What the job involves
- Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners
- We are a fast-growing, remote-first company with a mission to unlock the value of all observability data
- At our core, we believe in shipping phenomenal products and doing good by our customers and communities
- We provide our customers with a new and unprecedented level of observability, intelligence, and control over their real-time data
- We're backed by Sequoia and CRV, and our products are deployed in some of the largest organizations in the world processing 100s of TB and PB of IT & Security data, and managed by Site Reliability Engineers, System Engineers, and Technical Operations teams
- In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software and enjoying all the goat gifs the internet has to offer
- Develop a deep technical understanding of Cribl Stream and our other products
- Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues
- Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions
Our take
In a bid to simplify big data analytics, Cribl offers a data observability pipeline which allows users to reduce low value data, improve routing and gain more data context on one interface.
As companies now collect more and more data from frequently scattered sources, its useability and reliability comes into question. By offering an observability service, Cribl allows users to maintain the health of their data systems by monitoring, tracking and troubleshooting issues.
Cribl's main challenge will be competing with the likes of Observe and Edge Delta. However, Cribl has raised impressive funds that should accelerate its transition from a limited tool vendor to a fully-fledged observability suite. The company also boasts surpassing $100 million in annual recurring revenue, having grown this from $1 million in less than four years.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Aug 2024
$200m
SERIES E
May 2022
$150m
SERIES D
Total funding: $592.5m
Company benefits
- Stock Options
- Medical, dental, and vision insurance
- Flexible spending account (FSA)
- Parental Leave
- Professional Development and Career Growth
- Generous Vacation and Holiday Policy, including 2 Floating Holidays for holidays you observe
- Employee Resource Groups that reflect our values driven company culture
- Remote-first
Company values
- Customers First, Always - First we help customers. Then everything else
- Irreverent, but Serious - We are a serious company with a love for goats and jokes
- Curious - We seek to understand problems and the people who have them before taking action
- Transparent - Trust is earned when everyone is on the same page
- Together - We are collaborative. We are kind. We are open
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Clint Sharp
(CEO)They were Chief Software Architect at Prophetline from 1999 to 2002, and the founder of Aggregate Technology Solutions. They were also Senior Director of Product Management at Splunk.
Dritan Bitincka
(Products)They worked as Computer Sciences Laboratory Director at Farleigh Dickinson University. Joined Splunk as Principal Architect in 2011.
Ledion Bitincka
(CTO)They acted as a Scientific Consultant at Harvard University before joining Looksmart as a Software Engineer in 2006. They founded Triangulus Communications and were Splunk's Advanced Development Architect.
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