Indirect Tax Tech Transformation Lead, Fonoa
Tax automation for the internet economy
Open for applications
Tax automation for the internet economy
101-200 employees
Open for applications
101-200 employees
Company mission
To eliminate the manual work when dealing with taxes on online transactions.
Role
Who you are
- 5+ years of related work experience in indirect tax process improvement experience or equivalent experience in business or industry
- Indirect tax (Sales/Use Tax, VAT) experience and/or corporate indirect tax compliance experience
- Previous experience or exposure to the tax process and operational assessments
- Clear communication skills, capable of engaging both technical and non-technical stakeholders (previous project management experience preferred)
- Curiosity and an aptitude for continuously upleveling your product and technical skills, including for API-first products
- A proven ability to build strong, collaborative relationships across various organisational levels, including with customer champions and C-suite executives
- A creative and entrepreneurial mindset, with the ability to think innovatively and a drive to execute with quality and speed
- A keen interest in a fast-paced, scale-up environment and are motivated by the opportunity to contribute to growth
- An adaptable and poised mindset when facing new situations or ambiguity, viewing challenges as opportunities
- Exceptional problem-solving skills, with the ability to distil complex issues into simple, understandable solutions
What the job involves
- As an Indirect Tax Tech Transformation Lead at Fonoa, your primary responsibility will be to ensure that customers fully leverage Fonoa’s solutions to enhance their indirect tax strategies
- This involves managing a diverse portfolio of accounts and collaborating closely with both customers and internal stakeholders to ensure product adoption, value realisation, and successful renewals and expansion
- In this position, you will play a crucial role in supporting joint sales initiatives with Fonoa and our partners, focusing on customer onboarding, implementation project management, and the continuous adoption of Fonoa’s indirect tax solutions
- An essential aspect of your role will be to offer expert advice on Fonoa’s platform capabilities, with a deep understanding of where and how Fonoa’s solutions can be integrated within customers’ indirect tax processes to drive efficiency and value for their business
- This is a newly established function within Fonoa
- As one of the inaugural Customer Success Managers, you will have the unique opportunity to shape and build the customer success strategy from the ground up
- Adoption and Usage Best Practices: Recommend strategies for adoption and usage throughout the implementation and adoption phases to optimise customer engagement with Fonoa’s indirect tax solutions
- Value-Driven Advocacy: Generate case studies and cultivate referenceable customers to foster Fonoa advocates, thereby maximising CLTV
- Proactively Identify Paths to Growth: Identify opportunities for upselling and cross-selling to foster account growth
- Customer Portfolio Management: Proactively oversee the customer portfolio from onboarding to renewal, aiming for high NPS and customer satisfaction
- Account Health Monitoring: Ensure the success and achievement of desired outcomes at every stage by monitoring account health
- Relationship Building: Establish strong connections with key customer stakeholders and executive sponsors to encourage program advocacy and adoption
- Successful Implementation Facilitation: Align with customer needs and priorities to ensure the successful deployment of Fonoa’s tax solutions
- Product Team Liaison: Serve as a bridge for customer product and development requests, delivering valuable insights to the Fonoa Product Team for ongoing product enhancement
Salary benchmarks
Our take
It's never been simpler to set up a business online. Tools like Stripe, Intercom, and Twilio have enabled entrepreneurs to sell to millions of consumers and businesses across borders. But managing tax compliance remains a minefield that gets even more intense as companies grow and scale internationally.
Fonoa removes the challenge of managing indirect taxes from the everyday business of digital-native companies, with a suite of plug-and-play products that make up its global tax compliance platform. Since launching in 2018, the company has expanded its product suite heavily and secured big-name clients such as Booking.com, Spotify, Teachable, Uber and Zoom.
With strong funding under its belt, Fonoa has continued to develop towards becoming a fully international player offering services on a global scale. The company is focusing on a full tax stack approach for growth, prioritising technology to suit the digital business models of today. Through this, the company is well-poised to tackle an almost unending market that has catapulted other startups to Unicorn status.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
196% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2022
$60m
SERIES B
Nov 2021
$20.5m
SERIES A
Total funding: $85m
Company benefits
- Stake in the company: You'll have equity in Fonoa so when we win, you win.
- 25 days paid time off (PTO):Relax, recharge, and come back ready to conquer the (tax)w world.
- Team offsites: Departments and teams organize their own offsites throughout the year - to collaborate, strategize, and spend time together.
- Lunch on us: Bi-Weekly team lunches: Bond with colleagues in the office or virtually.
- Home office allowance: Want a more comfortable chair? Need a new monitor? Would you like to make your space more inspiring? Create the perfect setup at home.
- FUNoa: Once a year, we bring the entire company together for learning, bonding, and fun in a unique and inspiring location somewhere in the world.
Company HQ
North City, Dublin, Ireland
Leadership
Davor Tremac
(CEO)Prior to Fonoa, Davor was a GM at Uber for Southeastern Europe for 4 years, worked in consulting with McKinsey for a decade, and founded a VC-backed startup, Gourmeo.
Filip Sturman
(Co-Founder & COO)Former CPO of the company. Before Fonoa, was a business operator at Uber, Uber Eats, and Trivago between Croatia, Spain, and Germany.
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