Onboarding Manager, Prove
Growth
$118-130k
Plus variable commission / company bonus and equity plan
Identity verification platform
Job no longer available
Identity verification platform
201-500 employees
Job no longer available
$118-130k
Plus variable commission / company bonus and equity plan
201-500 employees
Company mission
To enable a digital world where every consumer and company can transact with trust.
Role
Who you are
- We are looking for Provers who know how to make an impact
- We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly, and make intelligent decisions
- The work is challenging and requires not only smart but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together
- Prove has big plans, and we’re excited about the future. If this sounds like the place for you – come join our team!
- Minimum 3 years of experience in customer onboarding, customer success or related field
- In-depth understanding of SaaS, Mobile, Rest APIs, Fraud/Identity and/or Authentication
- Technical writing and communication skills
- Demonstrated ability to manage a diverse group of stakeholders, from highly technical engineers to client-facing project managers and sales teams
- Proven collaborator skills with experience working with Product Managers
- Promote, maintain and enhance our cultural values of humility, passion, inclusion, and leadership
- Strong passion for learning about our products and markets through in-house and external training
- Experience in high-growth /pre-IPO Technology companies
- If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles
What the job involves
- Reports To: VP, North America Sales
- FLSA Status: Exempt
- As an Onboarding Manager, you will engage directly with clients to understand their business goals, ensure their onboarding experience aligns with their objectives, and ensure clients are live and ramped with the product
- As a seasoned professional with in-depth business area knowledge, you will work independently to solve difficult, sometimes complex problems using established policies, proactively interface with external parties
- Engage with the customer upon contract execution, potentially during the negotiation phase
- Assume ownership of the customer experience from contract signing through the go-live and ramp-up periods
- Serve as the Quarterback for the implementation, collaborating with Implementation Managers (IMPs), Solutions Directors (SDs), Solutions Consultants (SCs), and other relevant teams
- Act as the liaison between technical implementation projects and business contacts/Account Managers (AM) during the implementation process. Be responsible for monitoring and communicating success metrics during the ramp period
- Escalate pertinent issues and communicate trends that are negatively impacting customers during their go-live phase
- Collaborate with the Sales Director (SD) to propose contractual solutions if the project encounters a stall
- Review performance results, enforce best practices, and facilitate the customer's successful adoption and utilization of the Prove platform
- If the initial forecast appears inaccurate or at risk, work with the Sales Director (SD) and Sales Leadership to develop a remediation plan and potentially update the forecast
- Execute a thorough hand-off to the Account Manager (AM), Customer Success Manager (CSM), or Technical Account Manager (TAM) team once the customer is prepared to transition to account management
- This position description should not be considered the final description of the position
- The position description is not intended to be an all-inclusive list of duties and standards of the positions
- It should be assumed that we would, to some extent, structure responsibilities in accordance with the successful candidate’s capabilities and changing business conditions
- Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor
Our take
Prove's identity-proving solutions allow businesses to enable their customers to prove their identities with just a phone. It is used by more than 1,000 global enterprises and 500 financial institutions, across multiple industries.
With more and more activity taking place online and via mobile devices, Prove offers companies speed and security while processing transactions. The identity verification space is buoyant, with many other companies providing services. But despite this competition, Prove has grown to be a leading and award-winning platform.
Prove's phone-centric tokenization and passive cryptographic solutions have had tremendous corporate momentum. The company has been named to Deloitte’s prestigious Technology Fast 500 list several times, and is well set to further its hold on the market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Oct 2023
$40m
LATE VC
Jun 2020
$100m
LATE VC
Total funding: $252.1m
Company benefits
- 401k Match
- Parental Leave Policy
- Stock Options
- Health benefits
- Wellbeing reimbursement
- Work From Home Opportunities
- Bonus Scheme
- Generous Vacation Time
Company HQ
NoMad, New York, NY
Leadership
Rodger Desai
(CEO)Studied at Harvard Business School after working as an Engineer for Exxon Mobil, General Electric, and Accenture, as well as co-founding several venture-backed startups.
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