Senior Customer Success Operations Analyst, Hasura
$100-130k
+ Bonus + ESOPs
3 days a week in office
Data API development platform
Be an early applicant
Data API development platform
101-200 employees
Be an early applicant
$100-130k
+ Bonus + ESOPs
3 days a week in office
101-200 employees
Company mission
To make data access fast, secure and scalable.
Role
Who you are
- We are looking for someone who brings creative problem-solving, exceptional communication, and attention to detail to every challenge
- The ideal candidate is naturally curious, proactive, and excited to make a broad impact in a fast-paced startup environment
- If you’re self-motivated, passionate about continuous improvement, and thrive at the intersection of data, systems, and process—this role is for you
- Minimum of 3 years of experience in CS Operations or similar role
- Previous experience working at a SaaS company
- Understanding of key Customer Success concepts, metrics, and processes/best practices
- Familiarity with CS tools like ChurnZero, Gainsight, Zendesk
- Experience contributing to strategic improvements, advocating for them internally, and implementing them
- Excellent problem-solving skills, with the ability to troubleshoot and resolve technical issues in a timely manner
- Exceptional organizational skills, with the ability to effectively leverage project and time management skills to balance competing priorities and timelines with constant needs shifts
What the job involves
- Hasura is looking for a Senior Customer Success Operations Analyst to join our GTM Strategy & Operations team
- In this role, you will own and optimize the post-sales customer journey, supporting our Customer Success, Professional Services, and Support teams
- You will play a key role in shaping our overall CS strategy to drive scalable, customer-centric revenue growth
- Partner with Customer Success leadership to drive initiatives that improve various workflows, such as pre- to post-sales hand-off, customer onboarding, retention and risk management, forecasting, and expansion
- Design and standardize CS processes to drive consistency and support scalable growth
- Maintain clear, up-to-date documentation for post-sales processes, best practices, and playbooks to ensure team alignment and onboarding success
- Own and manage key systems and tools used by the Customer Success team, such as Salesforce, Zendesk, Gainsight, and ChurnZero
- Ensure seamless integrations of tools within the tech stack. Troubleshoot issues in data flows across systems, identify root causes, and implement timely, scalable solutions
- Evaluate and implement new CS tools and technologies
- Define and track KPIs related to customer health, NRR/GRR, onboarding and resource efficiency, and support performance
- Partner with Analytics to develop and maintain frameworks for customer segmentation and health scoring to help CS prioritize engagement and proactively mitigate churn risk
- Work closely with Enablement, Pre-Sales, Marketing, and Product/Engineering teams to align on revenue lifecycle management and integrated operational processes
Our take
Hasura delivers a development toolkit to speed up the production of data-led APIs. According to the company, data and APIs are "key to the success of the modern enterprise", but developing them can prove tedious and time-consuming. To combat this, Hasura automates much of the process, allowing app teams to focus on building other features.
The company's data API platform encompasses a range of tools, such as a declarative authorization engine (for securing data), performance optimisation features, and full monitoring. It can be deployed as either a fully managed Hasura Cloud service or the self-hosted Hasura Enterprise Edition, giving it the versatility to serve a wide range of clientele.
Hasura has gained widespread popularity and has good funding to back itself as it explores further development and expansion. Most recently, it announced key innovations in its Data Delivery Network (DDN), improving access, governance, and integration across domains. These updates position Hasura to meet the rising demand for AI-driven solutions and help businesses overcome data challenges as they adopt GenAI and other advanced technologies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2022
$100m
SERIES C
Sep 2020
$25m
SERIES B
Total funding: $136.5m
Company benefits
- Remote & hybrid work environment: Our team is spread across multiple countries, allowing for remote work or in-person collaboration at our office spaces in San Francisco and Bangalore. We believe in a flexible work model that considers individual preferences and promotes effective teamwork
- Self-Care Fridays: We offer the second Friday of every month as a day off. This time allows our team members to engage in activities that rejuvenate and recharge them personally.
- Equipment and learning allowance: We have equipment and learning budgets to ensure that our employees have the necessary tools and resources to succeed in their roles. We invest in their growth and development by facilitating access to relevant learning opportunities
- Donation Matching: We have an annual donation matching fund to encourage and enhance team member donations to global organizations working towards equality & equity
- Flexible timings & PTO: Because of our asynchronous ways of working, our team members have the freedom and flexibility to set their work schedules ensuring adequate support and team coverage. This flexibility enables a healthy work-life balance, complemented by generous paid time off (PTO) options
Company HQ
South Beach, San Francisco, CA
Leadership
Tanmai Gopal
(Co-Founder & CEO)Previously the co-founder of 34 Cross, a product development company.
Salary benchmarks
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