Employee Relations & Compliance Specialist, Sonder
+ Generous stock plan
Serviced apartment provider
Open for applications
Serviced apartment provider
1001+ employees
Open for applications
+ Generous stock plan
1001+ employees
Company mission
To redefine hospitality by bringing exceptional stays everywhere.
Role
Who you are
- Human Resources experience with a focus on Employee Relations with a strong preference for experience in managing Workplace Investigations
- Experience supporting a range of employee populations; working with a front line workforce across the UK is strongly preferred; Additional experience supporting various EMEA regions is preferred
- Established knowledge of employment law and labor standards in EMEA Countries with a focus on the UK&I
- Must be extremely organized with high attention to detail and effective follow-up skills
- Excellent written and verbal communication skills (including effective listening) in English required, additional European languages are a plus
- Must be capable of multitasking in a busy, high volume environment and have the ability to effectively manage time, prioritize tasks and work within deadlines
- Ability to think creatively with a proactive and curious mindset to identify alternatives and navigate with cross-functional partners to resolve issues
- A phenomenal team player who knows how and when to collaborate to ensure success, and is comfortable liaising with multiple levels of leadership, HRBPs, and other stakeholders to get things done
- Strong coaching, conflict resolution, relationship and team building skills
- Fun sense of humor and the ability to thrive in a very fast-paced, ambiguous environment
- Consistently exhibit high levels of discretion, integrity and confidentiality
- Act with empathy
- Prior hospitality experience preferred
- Associate level CIPD qualified and/or certificate in human resources management is preferred
- Occasional travel within our existing markets; anticipated travel 10%
What the job involves
- This role will support the company by ensuring that managers are well-equipped to implement people solutions that will resolve employee relations matters, build a positive employee relations climate, and ensure compliance with relevant employment legislation
- This individual plays a vital role in partnering with our leaders, acting as an ER first point of contact, and championing the employee experience
- This individual will support the creation and implementation of policies and practices designed to foster a positive work environment, minimize risk, and ensure legal compliance across all of our EMEA operations
- Provide coaching, guidance and support on investigations, conduct concerns and performance improvement requirements being handled by the Employee & Labor Relations team
- Support in updating employee relations practices and compliance policies based upon legal requirements, industry standards and needs of the business
- Manage workplace investigations in partnership with and support from department head, ER & Labor Relations manager, and People Business Partners
- Manage accurate documentation and recordkeeping for all employee relations matters across EMEA in line with local legal requirements
- Support with creating and providing ongoing education and development for managers i.e. process requirements, legislative updates, case studies, best practices, etc
- Discern urgent ER matters and when to escalate to the department head on complex Employee Relations matters; recognizing and mitigating risk to our people, business and brand
- Identify and build relationships with key leaders and partners in applicable regional markets and acts as the primary point of contact for urgent ER matters
- Remain informed on employee relations trends, internal policy updates and updates to legislation and European Works Council requirements
- Be the first point of contact for EMEA managers and manage caseload ensuring that all SLAs are met
- Be a trusted advisor for leaders and employees in EMEA with a focus on the UK&I markets
- Support the Employee and Labor Relations manager with the creation and the presentation of ER analytic data
- Additional responsibilities as assigned, and to best support your team, stakeholders, and Sonder
Our take
Sonder is revolutionizing the hospitality industry through tech-powered services and thoughtfully designed accommodations to provide customers with a seamlessly managed experience. The company manages over 9,000 live & contracted units, from spacious rooms to fully equipped suites and apartments, across 40+ cities in 10 countries.
Whereas hotels simply rent rooms, and Airbnb connects hosts and guests, Sonder partners with real estate owners and landlords to manage and operate entire multi-unit buildings. This allows the company to create consistently good experiences. Its apartments feature luxury hotel perks like modern design, professional cleaning, fresh towels, boutique toiletries, and an innovative app-based concierge.
While its main competition has come from hotels, Sonder has expanded into the hotel business as well, adding a substantial number of units to its management portfolio. The company’s continued global expansion and innovative technological guest experiences have the company well set to see continued success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Jun 2020
$170m
SERIES E
Jul 2019
$225m
SERIES D
Total funding: $530.4m
Company benefits
- Stock option plan: Our success is your success. Exempt employees are part of our generous equity plan
- Vacation: Exempt team members have paid time off. Non-exempt team members accrue paid time off
- Health and wellbeing: All employees have access to our medical, dental, vision, life, and disability insurance plans
- Travel perks: All employees receive annual credits towards Sonder bookings, as well as stay discounts for friends and family
- Snacks & drinks: Our offices are stocked with a great selection of snacks, coffee, tea, and more
Company values
- Extend Hospitality to All
- Strive for Better
- Be Creative
- Think Rigorously
- Prioritize Relentlessly
- Get it Done
- Embrace Adversity
- Obligation to Speak Up
- Communicate Directly with Compassion
- Be Grateful & Optimistic
Company HQ
Design District, San Francisco, CA
Articles
Leadership
Francis Davidson
(Co-Founder & CEO)After having studied Philosophy and Economics at McGill University, they co-founded Sonder. In 2017 they were included in the Forbes 30 under 30 for Consumer Technology.
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