Senior Project Manager, Cognigy
EMEA
Enterprise conversational AI platform
Be an early applicant
Enterprise conversational AI platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To lead the automation of conversations to make life easier for everyone.
Role
Who you are
- At least 5 years of proven experience in end-to-end project management, with a strong track record of successfully delivering enterprise projects on time and within budget
- Experience within professional services, consulting, or industries such as Contact Center operations and Conversational AI
- Solid understanding of project management principles, methodologies, and tools. Familiarity with APIs and SaaS solutions is advantageous
- Strong grasp of sales processes and business analysis, with the ability to align project goals with broader business objectives
- Exceptional ability to manage multiple projects simultaneously with keen attention to detail
- Proactive approach to identifying challenges and implementing innovative solutions
- Strong interpersonal and communication abilities to build effective relationships with stakeholders at all levels
- Expertise in project management software and tools
- Must be fluent in German (minimum C1 level) and English
What the job involves
- As a Senior Project Manager, you will be responsible for successfully delivering enterprise projects from initiation to completion. You will ensure alignment with the Statement of Work (SOW), manage project scope, timelines, and budgets, and exceed stakeholder expectations through effective project planning and execution.
- This role is pivotal in ensuring the seamless deployment of Cognigy’s Conversational AI solutions while maintaining transparency and fostering collaboration across all stakeholders
- Project Leadership: Plan, execute, and monitor projects from start to finish, ensuring adherence to the agreed-upon scope, timeline, and budget
- Scope Definition: Collaborate with stakeholders to define project objectives, deliverables, and comprehensive project plans with clear timelines and milestones
- Communication: Regularly update stakeholders, team members, and senior management on project goals, progress, and potential challenges
- Risk Management: Identify, assess, and mitigate project risks proactively, developing contingency plans to ensure project success
- Team Collaboration: Foster a collaborative environment among project team members by defining clear roles, responsibilities, and expectations
- Accountability Management: Track and manage action items, ensuring all parties deliver on their commitments and project goals are met
- Quality Assurance: Oversee project testing and ensure deliverables align with Cognigy’s quality standards
- Post-Project Evaluation: Conduct evaluations to capture lessons learned, applying improvements to future projects
Our take
Artificial intelligence is becoming an increasingly common part of how customer service works — a trend that has been accelerated in recent years as so many other services went virtual and digital.
Cognigy is at the forefront of this trend, delivering a set of low-code tools to help enterprises integrate more AI into their customer service processes. As AI has developed, so has the company's suite, and it has launched new features such as AI agents for sales and marketing interactions.
The company has raised substantial funding across the years to accelerate this product development, as well as support its geographic expansion. With the artificial intelligence boom far from over, the future looks bright for Cognigy.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jun 2024
$100m
SERIES C
Feb 2022
$15m
SERIES B
Total funding: $167.7m
Company benefits
- Virtual stock options plan to top performers
- Attractive and performance-oriented salary
- Flat hierarchies and the possibility to shape the organization
- Flexible working hours and ability to work remotely in the UK
Company HQ
Düsseldorf-Hafen, Düsseldorf, Germany
Leadership
Benjamin Mayr
(Co-Founder & Chief Software Architect)Earned a BS in Software Development and Gamedesign at Mediadesign University of Applied Sciences. After this, they became an Independent Software Development Consultant.
Philipp Heltewig
(Co-Founder & CEO)Previously CIO of Sitecore, a leader in digital marketing solutions. Also worked at SAP and attended Harvard Business School.
Sascha Poggemann
(Co-Founder & COO)Previously Head of Technical Development at iExergy in Germany.
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