Operations Support Officer, ProblemShared

• Relevant administration and/or operations experience, including scheduling or diary management at scale
• Recent experience and/or good knowledge of Excel
• Professional, friendly, and informative communication style (both verbal and written)
• Excellent computer skills and the ability to learn new software and processes quickly
• Strong organisational skills and ability to work cross-functionally
• Self-motivated and comfortable with remote working

Desirable

• Reports to: Operations Manager – Psychoeducation
• The Neurodevelopmental (ND) Team works with referring partners to facilitate Autism, ADHD and SpLD assessments, as well as ongoing support for individuals with a positive diagnosis via the Medication, Education Navigation and Psychoeducation pathways
• The Operations Support Officer provides high-quality, operational support to ensure the smooth running of the ND Service
• This role specifically will be focused on the Psychoeducation Service which forms part of our post diagnosis offering
• Booking in client sessions and making any necessary adjustments in line with our internal scheduling processes
• Ensuring clients receive their pre-session forms and appointment information before the assessment and that sessions are booked into the system in a timely manner
• Supporting the Operations Manager to ensure the smooth and efficient flow of ND clients through their ProblemShared journey
• Ensuring client records are maintained with up to date
• Accurately recording client actions to allow for precise reporting
• Developing an understanding of the nuances of the different pathways available to ND clients to appropriately respond to client queries
• Managing clinician availability to ensure clients can access ND services in a timely manner

• Closing Date: 28th February 2025 (subject to number of applications we may close this role earlier)