Vice President of Customer Success, Greenfly
$200-240k
OTE
Cloud-based digital media management platform
Be an early applicant
Cloud-based digital media management platform
21-100 employees
Be an early applicant
$200-240k
OTE
21-100 employees
Company mission
To provide real-time access to short-form digital media for staff, partners, athletes, and talent.
Role
Who you are
- 10+ years of leadership experience in Customer Success, with 5+ years in an executive or VP-level SaaS role
- Proven success in scaling customer-facing teams and driving value in a high-growth B2B SaaS environment
- Experience working with enterprise clients in sports, media, or entertainment is strongly preferred
- Deep understanding of content workflows, digital engagement strategies, and social media ecosystems
- Exceptional executive presence, communication skills, and stakeholder management ability
- Passion for the intersection of technology, media, and fan engagement
- Experience with the tools and practices of modern customer success and lifecycle management
What the job involves
- The Vice President of Customer Success will lead the entire customer journey post-sale—owning onboarding, adoption, support, renewal, and expansion
- This strategic executive role includes full responsibility for Customer Success, Customer Success Operations, and Customer Education and onboarding, working cross-functionally with Sales, Product, and Marketing to ensure customers receive consistent, measurable value from the Greenfly platform
- Reporting to the CRO, this person will oversee a global team of professionals and guide Greenfly’s customer success strategy to support both retention and scalable growth
- The VP will play a pivotal role in realizing Greenfly’s mission by ensuring that every customer—from major sports leagues to entertainment brands—can fully leverage short-form content as a strategic asset
- Define and execute a customer experience vision that supports Greenfly’s growth and client-centric culture
- Lead and scale a world-class Customer Success organization that proactively drives value for our clients
- Collaborate closely with Sales, Product, Marketing, and Engineering to align on customer needs and lifecycle stages
- Own customer health, retention, and expansion KPIs including Net Revenue Retention (NRR), churn, and upsell
- Build a data-driven customer success motion that identifies risk early and accelerates time to value
- Establish scalable playbooks for onboarding, adoption, QBRs, and renewals
- Act as the voice of the customer in executive decision-making and product strategy
- Develop customer advisory boards and strategic partnerships with top-tier clients
- Identify and nurture advocates to support marketing, case studies, and event participation
- Implement tools, systems, and processes (e.g. , Gainsight, Zendesk, CRM integrations) to streamline customer operations
- Drive cross-functional accountability for customer satisfaction and service quality
- Build a high-performing team culture grounded in empathy, ownership, and results
Our take
Modern marketing thrives on digital media such as 'shorts', videos and image reels, and maintaining high volumes of such content for social media presence can be challenging. Digital media managers must share content with colleagues, clients, and ultimately social media platforms, and when paired with user-generated content from customers, this can quickly become too time-consuming to handle.
Greenfly provides a cloud-based digital media management platform for social media marketing teams, allowing businesses to manage large volumes of digital media within an automation-driven platform. The platform is collaboration-focused, allowing for the bi-directional sharing of digital media for marketing teams, clients, and audiences.
Whilst there are many other digital media platforms that the company must compete with, Greenfly stands out with its unique approach to collaboration, holding a strong focus on facilitating user-generated content sharing. It is also adopting the latest technologies to stay ahead of the competition, for instance incorporating Blinkfire's AI social media analytics into its product. Going forward off the back of VC funding in 2024, it is well poised to capture a greater market share of companies looking to manage their social media and content strategies.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Apr 2024
$14m
LATE VC
Aug 2021
$8.4m
LATE VC
Total funding: $43.3m
Company benefits
- Stock options: you'll be a co-owner of the company
- Health benefits: comprehensive coverage (medical, dental, vision)
- Flexible time-off and leave policies
- Latest generation Apple MacBook Pro with necessary peripherals to equip your home office
- Our Santa Monica HQ is at the center of the LA tech community
- Support fully remote teams but the role must be based in the United States
Company HQ
Santa Monica, CA
Leadership
Daniel Kirschner
(Co-Founder, President & CEO)Experience as Senior Advisor on Internet Policy and Associate General Counsel for the Federal Communications Commission. Senior Vice President of Corporate Affairs & Counsel for Activision Blizzard from 2012 to 2014.
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