IT Support Specialist, Arize AI
$75-95k
+ Equity
More information about location
Machine learning observability platform
Posted today
Machine learning observability platform
21-100 employees
Posted today
$75-95k
+ Equity
More information about location
21-100 employees
Company mission
To make the world’s AI work and work for the people.
Role
Who you are
- 2+ years of experience in IT support or systems administration in a Mac-only, remote-first environment
- Hands-on experience with:
- Google Workspaces admin console & SSO
- Office 365 suite
- Zoom admin controls
- Atlassian (Jira, Confluence)
- GitHub (user access, integrations, permissions)
- Kandji or similar MDM solutions
- Bitdefender or similar endpoint protection tools
- Scripting or programing language
- Familiarity with compliance frameworks: SOC 2 Type 2, ISO 27001, PCI DSS
- Experience assisting with or completing security questionnaires for sales enablement
- Strong understanding of identity and access management principles
- Excellent written and verbal communication skills
- Self-starter comfortable working independently in a remote environment
What the job involves
- We are seeking a proactive and detail-oriented IT Support Specialist to join our fully remote team
- You will be the first line of defense in maintaining a seamless IT experience across the organization, managing Mac-only endpoints, cloud-based systems, and compliance workflows
- This role is critical in ensuring our infrastructure remains secure, compliant, and optimized for productivity
- Provide Tier 1 and Tier 2 support for a fully remote workforce using MacBooks exclusively
- Manage and support user accounts, access provisioning, and integrations across:
- Google Workspaces (SSO-enabled)
- Office 365
- Zoom
- Atlassian tools (Jira, Confluence, etc.)
- GitHub
- Administer and enforce device security and compliance policies through Kandji MDM and Bitdefender
- Handle troubleshooting of hardware, software, VPN (OpenVPN), and cloud service issues
- Maintain and document standard operating procedures for IT systems and user support
- Support audits and evidence gathering for ISO 27001, SOC 2 Type II, and PCI DSS compliance
- Assist in responding to security questionnaires from prospects and partners as part of the sales process
- Monitor system logs and alerts to detect and remediate potential threats
- Ensure compliance with identity and access management protocols across all integrated platforms
- Assist in tracking and reporting IT and security metrics for internal review and audits
- Identify opportunities for automating manual tasks and improving operational efficiency
- Help manage asset inventory, software licenses, and endpoint lifecycle tracking
- Work closely with InfoSec, Sales, and Engineering to support cross-functional initiatives
- Collaborate with internal stakeholders to understand support needs and implement best practices for tooling and security
- Contribute to internal documentation and user training materials
Our take
Machine learning is rapidly becoming a fundamental and mainstream automation tool used across many industries. The issue, however, is that monitoring, assessing, and improving ML models is costly, and especially tricky without monitoring capabilities. It’s created a market demand for ML monitoring tools, and Arize’s platform offers a rich suite of them.
The Arize platform gives developers and operators comprehensive oversight of their models with tools including performance tracing, drift detection, and integration and deployment. This provides a crucial guardrail: as more decision-making is handed over to ML in areas like insurance and loans, poor ML model performance can have a catastrophic effect on both individuals and customers alike.
Remarkably, given this development, ML observability platforms aren’t yet in huge supply. Arize startup rivals like Censius and WhyLabs are making strong headway, but a clear winner has by no means yet emerged. Arize has, however, netted some major customers: Spotify, Instacart, Uber, and P&G are a handful of the major clients that will help it lay a strong foundation in what is anticipated to be a highly lucrative market.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
Meet Andy, Product Design Team Lead
Our mission
Collaborate to create functional and innovative design solutions.Insights
23% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2022
$38m
SERIES B
Sep 2021
$19m
SERIES A
Total funding: $61m
Company benefits
- Remote work
- Open PTO policy
- Health, dental, vision insurance
- 401K
- Company wellness days
- Coworking
Company values
- Do > Say - We believe in building, not just talking. Execution matters more than meetings, and progress beats process. Instead of endless debate, we prototype. Instead of bureaucracy, we ship. AI moves fast—so do we.
- N+1 - Good enough isn’t good enough. We believe in continuous improvement—whether it’s improving AI-powered systems, our product, or ourselves, there’s always a better version to build, iterate, and level up.
- Bring Solutions - Spot a problem? Own it. We don’t waste time on complaints or excuses—we focus on fixing, improving, and building. Whether it’s a blocker in a project or a gap in how we work, the expectation is simple: push for a better way forward.
Company HQ
New York, NY 10006
Articles
Leadership
Jason Lopatecki
(Co-Founder & CEO)Previously a System Architect at Calix, before they moved on to found and serve as CSO/CIO at TubeMogul for over a decade.
Aparna Dhinakaran
(Co-Founder & CPO)Has held Software Engineer roles at both Dote and Apple, and worked on Machine Learning at TubeMogul and Uber. Also co-founded and served as CEO at Monitor ML, and is additionally a columnist at Forbes.
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