Senior Technical Support Engineer, Semble

• Are you someone who believes the best IT is almost invisible: so seamless, so well-built, that people barely notice it is there? Do you thrive on owning a platform end-to-end, building for the future, and using AI and automation to make things faster, smarter, and more self-sufficient? Excited by the idea of shaping how a healthcare technology company operates at its core?
• Minimum of 5 years of IT experience, with at least 2-3 of those years in a role where you held significant ownership or led projects independently, rather than in a purely supportive capacity
• Demonstrable experience owning and delivering an IT improvement roadmap, including at least one significant platform migration or infrastructure modernisation project end-to-end
• Proven, deep experience with macOS fleet management at scale, including hands-on familiarity with Hexnode/Jamf Pro and open-source tooling such as Munki, Nudge, and Installomator. Experience evaluating or migrating between MDM platforms is strongly preferred
• Strong experience with cloud-based platforms and SaaS administration (e.g. Microsoft 365, Okta)
• Familiarity with API integrations and how IT tooling connects across a modern SaaS stack
• Experience working in a SaaS environment or a regulated industry, with a strong appreciation of the governance and compliance expectations that come with it
• A track record of maintaining IT environments to a continuously high standard, with audit readiness as a default operating mode rather than a periodic event
• A proactive, strategic mindset: you are comfortable setting direction, not just following it, and you measure your success by outcomes not activity
• Solid understanding of security fundamentals and best practices, with the ability to implement them pragmatically in a fast-paced engineering environment
• Genuine, hands-on AI experience: not curiosity, but practice. We will ask you to speak to specific tools or workflows you have built or implemented, and the impact they had

Desirable

• If you are looking for a traditional IT support role, this is not it. This is a role for someone ready to own a function, set direction, and build something
• This is a rare opportunity to be the most senior individual in Semble's IT function and to genuinely shape it
• You will report directly to our Head of Information Security, working with significant autonomy to own, lead, and continuously improve how IT services are delivered across the business
• You will be supported by a junior team member, but this is fundamentally a role for someone who is comfortable driving strategy, making decisions, and executing independently. The scope is broad, the ownership is real, and the opportunity to leave a lasting mark on how Semble operates is significant
• Own the IT roadmap and drive delivery of key modernisation initiatives, including EDR replacement, MDM migration, BYOD improvements, and logging and reporting enhancements
• Define and execute IT strategy in alignment with business goals, balancing developer experience with security and compliance requirements
• Own the full lifecycle of IT platforms and services: procurement, implementation, maintenance, licensing, renewal, and retirement
• Proactively identify opportunities to automate, simplify, and improve the IT experience for all staff, with a strong bias towards self-service; always asking how we remove the need for a ticket in the first place
• Act as the primary decision-maker and escalation point for all IT matters, working collaboratively with the Head of InfoSec on security-adjacent decisions
• Champion clarity and transparency in how IT requirements and processes are communicated across the business, making it easy for colleagues to work confidently and independently
• Administer and continuously improve the IT stack, including MDM platforms (e.g. Jamf, Hexnode), macOS fleet management (Nudge, Munki, Installomator), and cloud services (e.g. Microsoft 365, Okta)
• Manage device configuration, deployment, patching, and asset lifecycle across a remote-first, macOS-centric organisation, maintaining a continuously healthy and compliant estate
• Ensure IT systems are robust, well-documented, and built to scale without requiring a proportionally larger team
• Evaluate and lead the transition to new platforms and tooling as the business evolves, including owning the end-to-end delivery of platform migrations
• Own access management across internal systems, including provisioning, reviews, and access revocation
• Lead the Joiner, Mover, Leaver (JML) lifecycle, ensuring seamless, secure onboarding and offboarding experiences
• Drive improvements in identity governance, working closely with the InfoSec team where policies and tooling intersect
• Ensure that every device, system, and process in the IT estate meets the required standard at all times, not just ahead of scheduled reviews
• Own the continuous maintenance of accurate, audit-quality records: access logs, device inventory, patch status, provisioning documentation, and system configurations
• Apply strong security best practices across all IT systems and processes, including endpoint health, logging, monitoring, and access controls
• Act as a trusted partner to the Head of InfoSec on audit and compliance activities, ensuring evidence is always current, accurate, and accessible
• Support Semble's Information Security Management System (ISMS), ensuring IT practices align with business KPIs and certification requirements
• Contribute to a shared culture of security-by-default, keeping risk low and standards high without creating unnecessary friction for the engineering teams we support
• Bring proven, practical experience of using AI tools in your day-to-day work and lead by example in identifying where automation can replace manual processes
• Research, implement, and iterate on AI-assisted workflows across IT operations, from device management to service delivery
• Be able to speak to specific AI tools or automation workflows you have built or implemented, with measurable impact on efficiency or operations
• Stay close to developments in the AI tooling landscape and bring new ideas to the team