Customer Retention and Support Manager, LessonWise
£25-30k
3 days a week in office (145 City Road WeWork)
Learning platform for tutors and students
Be an early applicant
Learning platform for tutors and students
1-20 employees
Be an early applicant
£25-30k
3 days a week in office (145 City Road WeWork)
1-20 employees
Company mission
To provide students with affordable access to private tuition in any subject and to help expert tutors scale their business.
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Company mission
To provide students with affordable access to private tuition in any subject and to help expert tutors scale their business.
Most candidates hear
back within 2 weeks
Our take
In the UK alone, estimates for the value of the tuition industry as a whole range between £2-6 billion, with, online tuition now acting a key player within the sector. However, tutors often have to use more than one platform to communicate with parents and students: one for communications, one to actually hold video tutoring sessions, and another for admin and scheduling, which is inefficient to manage. LessonWise offers an all-in-one platform that helps sidestep this problem.
The platform facilitates online tutoring and empower tutors with the tools in which to succeed. Their features include a built-in online classroom and tools to generate assessments, tasks, write reports & track/process payments, offering a streamlined, professional and easy to use option for tutors. Without having to manage their own administration, tutors can focus on what's most important: the tutoring.
Students and parents are drawn to LessonWise's flexibility, innovation and ease of access and the industry is expected to significantly rise over the next few years. As an early stage start up within a large and growing market, the company has great potential to build a significant business that impacts lots of people.
Freddie
Company Specialist at Welcome to the Jungle
Benefits
- Work from home opportunities (fully remote or 2 days/week depending on the role)
- All the WeWork space benefits (including free barista coffee and other refreshments & breakfast and lunch events)
- Fun and friendly working environment and culture
- Flexible working hours
- 25 holiday days excluding bank holidays
Leadership
Manfred Olbrich
(CEO)Manfred worked at Herrenknecht AG for 3 years working as a Research Engineer and then a Mechanical Design Engineer. Since 2014, he has gone onto be both a Freelance Musician and a Private tutor.
Diversity, Equity & Inclusion at LessonWise
- We are an equal opportunities employer who provides a pleasant and supportive work environment
- We actively pursue and promote a diverse workforce as we strongly believe diverse teams create better outcomes for customers, teams, and businesses
- We value the incredible contribution of women in tech and business to ensure an equal gender split in the teams within our company
- We welcome applications from those societal groups who are significantly underrepresented.
- We aim to provide management with ongoing training on how they can support and get the best out of diverse teams.
Articles
Endorsements
All
My opinions are valued (2)
Opportunities to learn (1)
Career progression (1)
Open and honest communication (1)
Supportive management (1)
Having spent over a year at LessonWise I was involved in various different projects and tasks, allowing me to develop and learn extremely quickly. Ideas and opinions of team members are valued and encouraged, creating an environment that gives you ample opportunity to learn and develop.
People, HR, Recruitment
Opportunities to learn
Oct 2022
Working at LessonWise means you are working for a dynamic and driven company that promotes open and honest communication. Update meetings are held weekly with the team, allowing team members to get an understanding of all aspects of LessonWise. This helped get a full picture of the companies goals and targets.
People, HR, Recruitment
Open and honest communication
Oct 2022
Although my main role was in Customer Support, I was involved in the planning and excecuting of targeted marketing campaigns. Although I didn't have much experience in this field, my ideas were always listened to and explored.
People, HR, Recruitment
My opinions are valued
Oct 2022
At LessonWise, the small size of the team meant I was constantly engaged and felt that every decision I made had a marginal impact on the direction of the firm. The fear about working for a larger company is that this feeling often gets lost.
Sales & Account Management
My opinions are valued
Dec 2021
My former boss Manfred is an incredibly hardworking individual with a lot of experience in the industry and the six months under his wing set me up very well for my next chapter. He always encouraged me and my co-worker to be open and never hesitate to approach him about anything. As such, this fostered a dynamic culture of support and trust which I’m grateful for.
Sales & Account Management
Career progression
Dec 2021
Manfred (CEO & Co-founder) entrusted me with a lot of responsibility, meaning I was always working on something and as such never felt bored! Extending that, working for him allowed me to oversee many projects meaning no day was ever the same allowing me to obtain experience in multiple areas of the business such as marketing and technology development.
Sales & Account Management
Supportive management
Dec 2021
Jobs (2)
People, HR, Recruitment
Sales & Account Management