Creator Success Manager, Passes
More information about location
Web 3.0 platform for creators
Job no longer available
Web 3.0 platform for creators
21-100 employees
Job no longer available
More information about location
21-100 employees
Company mission
To empower creators to scale their content, own their audiences, and make more money than they could anywhere else.
Role
Who you are
- Bachelor's degree in business, marketing, communications, or a related field
- Proven experience in a similar role, preferably in the digital content or social media industry
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Familiarity with social media platforms, digital content creation, and subscription models
- Knowledge of data analytics and content performance metrics is a plus
What the job involves
- As The Creator Success Manager, you will play a pivotal role in ensuring the success and satisfaction of our creators on our platform
- You will be responsible for establishing strong relationships with creators, understanding their needs, and providing them with the guidance and support they require to thrive in the digital content space
- This role will require a blend of customer support, strategic thinking, and creative problem-solving. This position will report directly to Lucy and our Head of Talent Recruitment
- This role may involve occasional travel to meet with creators in person (if applicable)
- Creator Onboarding and Training: guide new creators through the onboarding process and platform setup + provide training and resources to help creators maximize their content's impact and monetization potential
- Relationship Management: build and maintain strong relationships with creators, serving as their main point of contact + understand the unique goals and needs of each creator to tailor support accordingly
- Content Optimization: collaborate with creators to optimize their content strategy, including content creation, distribution, and engagement tactics + analyze data and performance metrics to offer data-driven recommendations for improvement
- Revenue Growth: assist creators in leveraging our monetization tools effectively, such as subscription models, core features, and tips + help creators develop strategies to increase their subscriber base and earnings
- Community building: work with creators to foster a sense of community and engagement among their subscribers. + provide insights on best practices for community management
- Issue Resolution: address and resolve any concerns, complaints, or technical issues raised by creators promptly + coordinate with relevant internal teams to find solutions
- Market Insights: stay updated on industry trends, competitor activities, and emerging opportunities in the social subscription space + share insights and recommendations to help creators stay ahead of the curve
Our take
Traditionally, nearly all media was created and controlled by a few central organizations. Then, the internet came along and platforms like YouTube and Facebook democratized content creation while controlling distribution. Now, with the advent of blockchain technologies, Passes is attempting to decentralize power to the creators themselves.
The company delivers a Web 3.0 platform for creators to scale their content and own their audiences. In theory, this should be a dream for creators and consumers alike. However, so far Web 3.0 platforms have found that in practice it is difficult to onboard users.
Passes must ensure that its platform is easy to use and has competitive capabilities if it is to see good adoption levels. Its acquisition of rival monetization platform Fanhouse was a step in the right direction. And a strong Series A funding round will be used to grow its team and add additional creator revenue streams to the platform.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Flexible work hours, with the option to work in-person at NYC or Miami offices
- The chance to work on a world-class team of former founders and engineers who have scaled companies to >$7.5b in value
- Equity and token allocation
- Unlimited PTO
- 401k & top-tier health insurance benefits (equivalent to Big Tech companies coverage for Medical, Dental & Vision)
- Occasional paid travel costs to events and off-sites
Company HQ
Brickell, Miami, FL
Leadership
Lucy Guo
(CEO)Current Founder and General Partner of Backend Capital, an early-stage fund focused on backing engineers. Previously co-founded Scale AI (Y Combinator S16) and was a product designer at Quora and Snapchat.
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