Customer Success Lead, Stellar Health
$115-140k
Offers Equity • Offers Bonus
Incentive program for health providers
Posted today
Incentive program for health providers
201-500 employees
Posted today
$115-140k
Offers Equity • Offers Bonus
201-500 employees
Company mission
To improve the quality of care and affordability of healthcare for millions of patients in the United States.
Role
Who you are
- You have at least 4 years of relevant career experience in fields such as management consulting, customer success, account management, or similar client-facing, analytical, or strategic roles at health tech or value based care companies
- Prior experience in healthcare is required; experience in VBC is preferred
- You have strong analytical skills and attention to detail, and love working with data
- You are an exceptional communicator — written and verbal — and love telling stories with numbers
- You are skilled at customer management and can build relationships as a trusted & respected thought-partner
- You are experienced in prioritization and project management
- You are able to challenge the customer's thinking through insights and analysis and use data to demonstrate ROI
- You are able to crisply articulate problems and solutions
- You have the ability to balance multiple priorities, communicate roadblocks, and work effectively, even when operating under uncertainty
What the job involves
- At Stellar, the Customer Success team serves as strategic partners to our Customers, which include health plans, major health systems, and other risk-bearing entities such as ACOs
- We bring our Customers and the providers who use our platform through the journey of succeeding in value based care
- The Customer Success team owns the client relationship post-sale
- We act as trusted advisors, defining program success (e.g. , key metrics and OKRs), developing and executing strategies to maximize client value and ROI using Stellar's platform, and building long-term partnerships by demonstrating continued impact and driving towards renewals and expansions
- The Customer Success Lead is a key individual contributor on an assigned book of business — executing high-quality day-to-day account work, building trusted relationships with client contacts, and delivering analysis and insights that drive program performance
- This role works closely with and is supported by a Director of Customer Success, who is present at the large majority of client meetings and is accountable for the overall account strategy
- The Lead owns the operational execution within their lane: producing analyses, preparing account materials, managing internal coordination, and contributing meaningfully to client conversations
- This role is customer-facing, analytical, and deeply cross-functional — our team partners broadly across the full Stellar organization, working closely with our Engineering, Sales, Provider Operations, and Product teams to ensure we are effectively deploying Stellar's technology and services
- As a Lead, Customer Success you will:
- Conduct deep-dive analyses to identify opportunities to maximize customer value on the Stellar Platform, delivering clear findings and recommendations to your Director and client stakeholders
- Lead preparation of monthly account meetings and QBR decks, partnering with your Director on delivery — remote, in-office, and on-site. Your Director will be present at the large majority of client meetings, including all meetings with key account stakeholders
- Proactively assess and monitor customer health via key performance indicators and trends, flagging risks and opportunities to your Director for strategic response
- Diagnose barriers to program performance, identifying areas for intervention and developing data-driven mitigation strategies in partnership with your Director
- Support renewal and expansion efforts by maintaining a strong understanding of account performance and contributing analysis and materials to renewal and growth conversations led by your Director and Enterprise Growth
- Manage day-to-day operational coordination with internal teams (Network, Technical Implementation, Product, etc.) to keep account workstreams on track
- Prepare for and participate in client meetings, presenting materials and responding to client questions; your Director will lead or co-lead the large majority of meetings with key account stakeholders
- Proactively bring the customer perspective to the Stellar organization, contributing to cross-functional discussions about how to improve our platform and services
Our take
A problem in healthcare is little thought is given to the doctors and staff who coordinate all of the daily patient workflow, such as historical claims, pharmacy requests, lab work, testing and billing. Stellar Health aims to drastically reduce these 'chores' through a cloud-based platform on which primary care providers can offer value-based care through real-time information updates about patients.
The point-of-care workflow platform also strives to close the incentive gap between payors and care providers by helping practitioners earn more revenue for keeping patients healthy, rather than simply charging for procedures and treatments. While Stellar Health faces stiff competition from major players such as Siemens Healthcare and AthenaHealth, it has already made great ground in the market with over 1.1M patients across 37 states.
The company has secured significant investment from Primary Venture Partners and Point 72. This funding and its growing revenue are being put towards further scaling its operations and accelerating its product development. Operating in a rapidly growing industry which reached a value of over $4 billion in 2025, Stellar Health is in a good position for future growth and success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2021
$60m
SERIES B
May 2020
$10m
SERIES A
Total funding: $70m
Company benefits
- Medical, dental, and vision benefits: With coverage starting on your first day of employment
- Collaborative and inclusive culture: Even though we are virtual right now, we are committed to having fun as a team on a regular basis. Virtual magicians, game nights, outdoor happy hours and team picnics
- Generous paid time off policy: We follow a "self managed" PTO philosophy. Take time when you need it
Company HQ
Union Square, New York, NY
Leadership
Michael Meng
(Co-Founder & CEO)Studied Business Adminstration, Finance and Accounting at the University of Michigan, before obtaining an MBA from Wharton School, University of Pennsylvania. Started out as an Investment Banking Analyst at Lazard Freres. Served as Principal at Apax Partners, and currently sits on the board of the Global Language Project, CUNY Graduate School of Public Health and Health Policy and Medicomp Inc.
Octavian Costache
(Co-Founder & CTO)Obtained a Masters in Computer Science and AI from the University POLITEHNICA of Bucharest. Started out as a freelance Software Engineer, before joining Google as a Senior Software Engineer in 2005. Was a HackStar at TechStars in 2012. Co-founded Spring Inc. in 2013, and Stellar Health in 2018.
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