Design Operations Program Manager, Plaid
$160.8-240k
1-5 days a week in office
Infrastructure and APIs for FinTech
Open for applications
Infrastructure and APIs for FinTech
1001+ employees
Open for applications
$160.8-240k
1-5 days a week in office
1001+ employees
Company mission
Plaid's mission is to unlock financial freedom for everyone.
Role
Who you are
- At least 5+ years experience as a Design/Creative Program Manager, Design Operations Manager, or UX Program Manager for an in-house, centralized Design organization
- Experience in design tools like Figma and project management tools like Linear
- Demonstrated commitment to fostering an inclusive, equitable, transparent, empowering, and high-accountability culture
- Strategic foresight and the ability to anticipate problems, prioritize ambiguous problem areas, drive alignment, and build consensus across multiple stakeholders
- An eye for continual improvement, and passion for efficiency and operational excellence at scale
- Excellent interpersonal, presentation, and communication skills
- Comfort with a fast-changing environment
What the job involves
- We’re looking for a Creative & Design Ops Program Manager to help strengthen how we plan, produce, and deliver creative work
- This role sits at the intersection of design operations, creative production, and program management, supporting both brand and product design
- You’ll own strategic initiatives that range from campaign planning and execution to studio management and process improvement
- Partnering across disciplines, you’ll build the systems and workflows that help teams work efficiently, stay aligned, and deliver high-quality storytelling and design
- Drive end-to-end execution of integrated brand and product campaigns in partnership with Design, Marketing, and Product teams
- Build project plans, manage resources, and coordinate across teams and vendors to deliver high-quality creative work on time and within budget
- Track performance and lead retrospectives to continually improve campaign processes
- Establish and maintain scalable creative workflows, documentation, and reporting systems that improve visibility, feedback cycles, and asset management
- Own the creative intake process to ensure requests are well-scoped, prioritized, and efficiently executed
- Champion operational excellence and process clarity across teams
- Oversee day-to-day operations of Plaid’s in-house video studio, including scheduling, budgeting, and resourcing
- Partner with producers and editors to manage pre-production, shoots, and post-production delivery
- Maintain production calendars, uphold creative quality standards, and manage vendor and freelancer relationships to ensure seamless video production at scale
Our take
Plaid builds infrastructure that allows a consumer to interact with their bank account on the web through a number of third-party applications, like Venmo, Robinhood, Coinbase, Acorns and LendingClub.
Plaid has integrated with 12,000 financial institutions in the US, Canada, the UK and Europe. About a quarter of people living in North America with bank accounts have linked with Plaid through at least one of the hundreds of apps that leverage Plaid’s application program interfaces (APIs). The platform allows companies to create financial services applications without having to hire their own team of engineers to build out a tool that connects apps to its users’ bank accounts.
This is very valuable in a world where there are increasing number of fintechs, so the demand for Plaid's services are only going to grow. Despite its strong position, it has not been immune to the difficult global economic situtation and was forced to restructure at the end of 2022, laying off some of its workforce. However it is still experiencing growth and is well-positioned to weather the current economic uncertainty.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Apr 2025
$575m
LATE VC
Apr 2021
$425m
SERIES D
Total funding: $1.3bn
Company benefits
- Monthly wellness stipend (gym on us)
- We offer breakfast, lunch, and dinner to keep you well-fed and healthy (when working from the office)
- From medical, life, dental and pension schemes, we’re here to support your physical, mental, and financial wellbeing
- We want everyone to feel ownership over their work - literally, which is why we offer equity to full-time Plaids
- Every Plaid is in control of their career development with our learning stipends, tools, and trainings
- We give Plaids the freedom and flexibility to choose where they work - whether that is in a Plaid office, at home in any supported location, or a mix of both!
- Two weeks of synchronous, company-wide vacation
- We want to make sure you have time to meet your personal needs with unlimited PTO
Company HQ
SoMa, San Francisco, CA
Leadership
Zach Perret
(CEO)He was a Consultant at Bain and previously a Research Fellow and Trustee at Duke before co-founding Plaid
William Hockey
(Board Director)He was previously an associate at Bain and has since moved on from Plaid to become Co-CEO at Column
Salary benchmarks
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