Director of Partner Success, Wagmo
$120-150k
+ Equity
2 days a week in office
Pet insurance and wellness plans
Job no longer available
Pet insurance and wellness plans
21-100 employees
Job no longer available
$120-150k
+ Equity
2 days a week in office
21-100 employees
Company mission
To bring pet parents the confidence they need to give pets the care they deserve.
Role
Who you are
- Experience in a high-growth startup environment
- 6 - 8 years of partnership experience with a successful track record of driving retention and product adoption. Experience in the employee benefits vertical a plus
- Strong attention to detail and incredible communication skills, both verbal and written
- A love for talking to customers and building relationships that are mutually beneficial
- You are outgoing, organized, and analytical. You love to put processes around things and can manage many complex relationships and projects simultaneously
- You are a problem-solver with excellent time management skills, who can provide equal attention to a wide range of client needs and build lasting client relationships
- You are a self-motivated and driven team player who is not afraid to roll up their sleeves and get the job done
- You have a playbook but also know how to adjust your playbook on the environment
- Comfortable in a dynamic start-up environment and focused on constant improvement
What the job involves
- The Director, Partner Success at Wagmo will lead the partner success function into the future, building deep relationships with our B2B partners for long term success
- Develop and execute an implementation and onboarding process for enterprise clients
- Establish and execute a playbook to drive strong levels of employee engagement and utilization of Wagmo products post-sale
- Establishing long lasting relationships with enterprise partners to support renewals and additional revenue opportunities
- Develop and strengthen the overall partner success function, which is focused on point of sale through onboarding, ongoing engagement, renewals and upsell opportunities to grow the relationship
- Own the ongoing relationship with our partners, providing a best-in-class account management experience
- You will develop and lead Wagmo training sessions and education to partners, their sales teams and brokers, employers and their employees to help achieve enrollment and retention goals
- Be our partners’ internal advocate, creating a feedback process in our organization focused on enhancing the partner experience and current and new product offerings
- Create and execute on hiring plan to build out B2B Account Management Team
Our take
Wagmo is a pet wellness company with a tech-first approach, designed to cater to the needs of new pet parents with a range of wellness and insurance plans.
The company provides two primary pet health plans: Wagmo Insurance for emergency care and Wagmo Wellness for routine pet maintenance. Backed by the National Speciality Insurance Company, Wagmo connects pet parents with budgeting tools, reliable veterinary care providers, and trustworthy advice, ensuring pets receive the care they deserve. These are provided to individuals on subscription or as an employee benefit through the workplace.
The Wagmo-Rover partnership marks a significant stride in Wagmo's mission to improve pets' and owners' lives. By teaming up with the largest online pet care marketplace, Wagmo expands its influence, granting discounted access to top-tier pet care for partner organisation employees. This collaboration underscores Wagmo's commitment to responsible pet care and signals a bright future, as the company continues to innovate and collaborate to meet global pet owners' evolving needs.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2023
$8.9m
EARLY VC
Jul 2021
$12.5m
SERIES A
Total funding: $24.4m
Company benefits
- Equity in the company
- Company paid medical premiums for employee-only plan (3 out of 4 medical plans)
- Dental, vision, voluntary life, short term disability and long-term disability
- Commuter assistance
- Company paid Wagmo pet wellness and insurance plans through monthly reimbursement
- Unlimited paid time off
- 12 weeks parental time off
- 401k
- Company wide open feedback model
Company HQ
Greenwich Village, New York, NY
Leadership
Christie Horvath
(Co-Founder & CEO)Graduated from Harvard Business School with a Master of Business Administration. Served as the Vice President of BlackRock for 6 years before founding Wagmo.
Alison Foxworth
(Co-Founder)Graduated from The Wharton School with a Master of Business Administration. Previously worked in Advisory Services and Financial Insurance at BlackRock. Also served as the Director at Garrison Investments Group.
Salary benchmarks
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