Customer Success Manager, InMoment

Commercial

Salary not provided

Junior and Mid level

Remote from US

Experience improvement solution

Job no longer available

Experience improvement solution

201-500 employees

FintechB2BArtificial IntelligenceEnterpriseBig dataSaaSData Analysis

Job no longer available

Salary not provided

Junior and Mid level

Remote from US

201-500 employees

FintechB2BArtificial IntelligenceEnterpriseBig dataSaaSData Analysis

Company mission

To help clients improve experiences at the intersection of value - where customer, employee, and business needs to come together.

Job

Company

Role

Who you are

An ideal candidate has at least 2-4 years of experience working in customer success enablement, program support or account management
Excellent written, verbal, and presentation skills
Ability to work in a fast-paced environment
Outstanding collaboration skills
At least 2-4 years experience working in customer success, enablement, program
Support or account management

What the job involves

As a Commercial Customer Success Manager, you;ll serve as a blend of account management, product enablement, and customer support
Your day-to-day responsibilities involve managing and driving engagement with our customers, conducting customer business reviews, and renewing/expanding customer contracts
Own and renew a growing portfolio of mid-market and small market commercial
ReviewTrackers/InMoment customers
Drive product adoption and engagement with customers through thought leadership and proactive engagement
Conduct regular business reviews and strategy session calls with your customers
Serve as the project manager for implementations within your book of business
Provide troubleshooting support to customers where applicable
Demo ReviewTrackers product to new and existing customers
Grow your customers by identifying needs and aligning them with ReviewTrackers/InMoment products/services

Application process

Application Deadline: May 02, 2025
Application Review
Brief Phone Chat
Hiring Manager Interview
Meet the Team
Offer

Our take

InMoment (a Press Ganey company) is enhancing experiences at the convergence of customer, employee, and business interests through its Experience Improvement (XI) platform. By connecting clients with the most significant aspects through a blend of extensive data, modern technology, and human expertise.

At its core, InMoment's approach prioritizes business drivers, effectively assisting clients in addressing specific challenges such as acquisition, retention, and growth. With over 3,000 brands spanning 95 countries, InMoments XI efforts have proven instrumental in helping businesses realize their maximum potential in terms of business impact.