Head of Technical Documentation, Thredd
2 days a week in office (Holborn, London)
Issuer processing partner
Be an early applicant
Issuer processing partner
201-500 employees
Be an early applicant
2 days a week in office (Holborn, London)
201-500 employees
Company mission
To transform the world through true partnerships and smart payments to revolutionise the future of finance, together.
Role
Who you are
- Proven ability to lead, mentor and develop multi-member documentation teams
- Experience working in payments, FinTech or financial services
- Proven experience in setting standards, defining processes and driving alignment with organisational goals
- Extensive technical writing experience
- Experience with MadCap Flare
- Knowledge of SOAP, XML and JSON would be highly desirable
- Demonstrated growth in technical communications and an interest in technical communications outside of your job (i.e. courses, qualifications, ISTC membership)
- Exceptional communication, organisational and project management skills
- Strong cross-functional collaboration and stakeholder engagement abilities
What the job involves
- We’re looking for a Head of Technical Documentation to lead the Technical Documentation function at Thredd
- You will be responsible for overseeing the delivery of high-quality, user-focused documentation that supports our products and enhances the customer experience
- You will be managing a team of Technical Writers, defining the documentation strategy, ensuring alignment with business goals and driving operational excellence
- The Head of Technical Documentation will act as both a strategic leader and a hands-on contributor, partnering cross-functionally with other departments to ensure documentation is accurate, accessible, consistent and impactful
- Leading, mentoring and coaching a team of Technical Writers
- Building strong relationships with internal stakeholders to align documentation with product launches, feature updates and compliance requirements
- Defining and owning the documentation strategy, roadmap and KPIs aligned with company objectives
- Representing the documentation function at a senior level, influencing product and operational decisions
- Overseeing implementation and maintenance of content management systems and workflows
- Identifying and driving process improvements to enhance efficiency and quality
- Overseeing scheduling, allocation and management of documentation projects for timely delivery
- Ensuring content is accurate, up-to-date, accessible and consistent across platforms
- Measuring and reporting on documentation quality, accessibility andeffectiveness
- Establishing and enforcing documentation standards, templates and style guides
Salary benchmarks
Our take
Embedded banking, or Banking-as-a-Service, has been a major driver of the fintech explosion. It allows challengers and smaller players to rapidly incorporate novel financial products and infrastructure without building from scratch - and major players to keep pace with increasing consumer demand for fintech services. Thredd (formerly Global Processing Services) focuses on paytech, with a tranche of services including major areas like payments, wallets, fraud prevention, and crypto management.
This diverse offering across high-growth fintech sectors has helped Thredd draw in hefty funding, and key clients across the key fintech markets of Europe, Asia-Pacific, and the Middle East, including Revolut, Curve, Cape, and Starling Bank.
This shows quite how far Thredd has managed to capture significant market penetration, which has given it the resources to continue building out key new products. With more non-fintech businesses looking to leverage the benefits of embedded banking, this could see Thredd expand into further markets such as insurance and loans. Certainly, Thredd has both the momentum and the valuation to take the plunge into other lucrative verticals.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2022
$100m
LATE VC
Oct 2021
$300m
LATE VC
Total funding: $451.3m
Company benefits
- 25 Days annual leave
- Option to buy 5 days annual leave
- Pension scheme
- Private Medical
- Life Insurance
- Green Car Scheme
- SmartTech
- Volunteer time
- Season Ticket Loan
- Cycle to work Scheme
- Long Service Awards
- Retail Discounts
- Tax-Free Childcare Vouchers
- Flu Vaccinations
- Flexible benefits (Better you fund, Revitalise you Fund, Money Coach, Expanded Private Medical, Critical Illness)
Company HQ
Holborn, London, UK
Leadership
Jim McCarthy
(CEO)Currently Advisory Board Member at Car IQ, MagicCube and TreviPay. Also Strategic Advisor at Kyck Global.
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