Payments Operations Manager, Take Two Interactive

CA$75.4-111.6k

Tableau

Excel

Senior and Expert level

Vancouver

4+ days a week in office

Video game publisher

Be an early applicant

Video game publisher

501-1000 employees

B2CGamingPublishingEntertainment

Be an early applicant

CA$75.4-111.6k

Tableau

Excel

Senior and Expert level

Vancouver

4+ days a week in office

501-1000 employees

B2CGamingPublishingEntertainment

Company mission

To be the most creative, the most innovative and the most efficient entertainment company.

Job

Company

Role

Who you are

7+ years of experience in payments operations, financial services, or a related field at a leading technology company, consultancy, or within the payments industry (e.g., Bank, PSP, Enterprise High Volume E-commerce Platforms)
Deep knowledge of payment processing systems, payment gateways, and card networks
Comprehensive understanding of the current payments landscape, including emerging trends and technologies
In-depth familiarity with regulatory frameworks such as PCI DSS, PSD2, and AML
Experience working with major payment platforms (e.g., Stripe, PayPal, Adyen) and proficiency in data analytics tools (e.g., Excel, Tableau)
Knowledge of fraud prevention systems and tools to safeguard payment processes
Strong financial modeling, data analysis, and reporting capabilities
Previous experience in gaming and e-commerce environments is a plus
Ability to drive business results independently, with minimal supervision
Exceptional attention to detail, with the capacity to handle multiple priorities and tight deadlines
Excellent verbal and written communication skills, with the ability to present data-driven insights to senior leadership and stakeholders
Strong interpersonal skills, with the ability to foster relationships across teams and external partners

What the job involves

The Direct to Consumer team is a (well-funded) startup within Take-Two
We're building a commerce and distribution platform for our game labels, partnering directly with our studios to bring value company-wide
Our team is small and agile – we release to our users quickly, and constantly iterate to elevate our product’s quality
We seek regular feedback from our users and labels to make sure we are delivering at and above expectations
We believe in giving our studios the flexibility they need to create the world's greatest games, so we plan to offer a variety of interfaces using modern technology and best practices
Our success is measured by our impact on gamers and developers, not presentations or promises
Operations Management - Lead the daily management of payment processing, including transaction reconciliation, dispute resolution, and monitoring of payment gateways and platforms to ensure seamless functionality
Reporting & Analysis - Develop, track, and maintain key performance indicators (KPIs) to assess the efficiency and effectiveness of payment processing. Regularly report to senior leadership on critical metrics such as transaction volumes, payment costs, chargeback rates, approval rates, fraud detection, and error rates
Vendor Management - Cultivate and manage strategic relationships with payment service providers (PSPs). Ensure high levels of service and performance, and resolve any service issues or disruptions promptly
Payments Routing - Own and refine the payments routing strategy to maximize transaction success rates and improve overall payment performance. Shift volumes between processors strategically based on performance metrics and evolving business needs
Compliance & Risk Management - Ensure all payment operations adhere to relevant industry standards, such as PCI DSS, PSD2, and anti-money laundering (AML) regulations. Proactively identify and mitigate potential risks and vulnerabilities within payment systems
Industry Expertise - Stay up to date with evolving payments industry regulations and trends (e.g., PSD2 updates, card retry requirements). Ensure continuous compliance and identify emerging risks that could impact payment operations
System Integration & Support to Engineering - Work closely with T2 engineering teams to support the integration of new payment platforms, tools, or features. Troubleshoot and resolve any system-related issues, ensuring minimal disruption to payment services
Customer Support Collaboration - Work with customer support teams to address escalated payment-related issues and enhance the overall customer experience. Provide expertise and guidance on resolving complex payment concerns

Our take

Parent company to some of the most successful video game companies and titles is Take-Two Interactive, one of the leading developers, publishers, and marketers of consumer interactive entertainment around the globe.

Developing and publishing principally through Rockstar Games, 2K, Private Division, and Zynga, Take-Two has powered industry-leading titles such as Grand Theft Auto, Red Dead Redemption 1&2, the catalog of NBA 2K games, BioShock, and FarmVille.

The company is looking to enter the world of crypto and blockchain, beginning with Zynga's Web3 game Sugartown in 2023. When competitor Ubisoft became the first developer to launch NFTs, the move faced backlash as many users saw it as a cash grab, which has certainly influenced Take-Two’s delay in entering the market. Time will tell how this foray into blockchain pans out for Take-Two.

With its well-established catalog of games (with some highly anticipated title releases) Take-Two Interactive is a titan in the industry and is well set to see continued success, not only as its subsidiaries expand but through the capitalization of future tech opportunities in the highly innovative gaming industry.