Senior Manager of Post Sales Strategy & Operations, ServiceTitan
$166.5-222.7k
+ Annual bonus & Equity
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$166.5-222.7k
+ Annual bonus & Equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- The ideal candidate possesses a unique blend of analytical rigor, executive project management, and process optimization expertise
- A minimum of 6+ years of progressive work experience, ideally combining roles at high-growth technology companies and/or top-tier management consulting
- Demonstrated functional experience in operations, business operations, or strategy within the SaaS space is highly preferred
- Expertise in conducting complex quantitative and qualitative analyses (e.g., customer research, advanced data analysis, customer segmentation strategies), including proficiency with advanced analytical tools and/or AI
- Proven ability to navigate extreme system and data complexity, and to construct cohesive, long-term strategies for building scalable analytical tools and processes
- A powerful ability to distill the most complex issues into clear, concrete action plans; manage flawless execution; and consistently drive significant business results
- A natural capacity to be energized by ambiguity and dynamic working environments that provide diverse experiences and constant opportunities to tackle new challenges
- A mastery of balancing attention to detail and precision with the speed and agility required to maintain momentum
- Demonstrated excellence in executive-level cross-functional communication, with the innate ability to simplify and articulate complex problems to stakeholders at all levels
What the job involves
- We are seeking an exceptional and driven Senior Manager of Post Sales Strategy & Operations to join our Revenue Strategy & Operations team
- This is a pivotal, high-profile role where you will directly contribute to ServiceTitan’s success by optimizing all post-sales functions, including Professional Services and Customer Success
- Your success will be measured by driving a world-class customer experience, resulting in significant improvements in product adoption, measurable customer outcomes, revenue retention, and expansion
- This is a true hybrid strategy and operations leadership position
- You will work daily alongside executive stakeholders across Revenue Strategy & Operations, FP&A, Corporate Engineering, and Senior Post-Sales Leadership
- You will be responsible for both delivering scalable analytics and reporting, and spearheading transformative business process changes
- You will have the opportunity to quickly take day-to-day ownership of your team, key strategic initiatives, and their outcomes
- Pioneer and Lead High-Impact Initiatives: Own and drive key initiatives, moving from strategic incubation and opportunity identification through to flawless ongoing execution and iteration across business performance reporting and continuous process/system improvements
- Define the Data Foundation: Champion the development of highly scalable, accurate, and tailored databases that will serve as the indispensable source of truth for all critical post-sales data across the organization
- Lead Strategic Deep Dives: Ideate, lead, and execute rigorous analysis and deep dives (in collaboration with cross-functional partners) into the highest-priority strategic topics, such as identifying the ultimate drivers behind quarter-over-quarter churn trends across different markets
- Elevate Team Performance: Lead a global team dedicated to delivering high-quality, scalable reporting, critical insights, and process improvement initiatives with an extraordinary emphasis on quality and future-proofing
- Drive Cross-Functional Alignment: Partner seamlessly with Business Technology (BizTech), FP&A, Post-Sales Leaders, and the broader RevOps teams to ensure cohesive strategy and execution
- Influence Executive Decision Making: Prepare and present compelling insights, status updates, and strategic recommendations to senior leaders and cross-functional stakeholders to drive decisive action and strategic shifts
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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