Commercial Customer Success Manager, RudderStack
End-to-end customer data platform
Job no longer available
End-to-end customer data platform
101-200 employees
Job no longer available
101-200 employees
Company mission
To build the most advanced, bi-directional pipelines for its users' data stacks.
Role
Who you are
- Understanding or experience in the CDP space and data ecosystem
- Understanding of marketing analytics, BI, product analytics or sales operations challenges
- Experience executing commercial strategy, renewals, and expansions
- Experience managing a large, global portfolio of customers
- Ability to multi-task and maintain high attention to detail across multiple projects
- Highly organized and detailed person with strong communication and organizational skills
- High curiosity and grit
- Ability to thrive in a constantly evolving work environment
- A positive attitude
What the job involves
- We are looking to expand our Customer Success team by hiring a commercial focused Customer Success Manager for our Starter and Growth tier
- The Commercial CSM will be working directly with our global portfolio of customers, and will need to be comfortable driving renewal conversations with our developer/engineer customers
- Manage and execute renewals process for Starter and Growth tier accounts, globally
- Manage commercial forecasts for all Starter and Growth accounts
- Identify any expansion opportunities and collaborate with Account Executives to expand a contract
- Work with assigned Technical Account Managers to identify at-risk accounts prior to renewal, and create engagement strategies to improve product adoption prior to renewal discussions
- Identify and consolidate customer product feedback and requirements to share with our Product team
- Manage customer onboarding progress with our Technical Account Managers and escalate any issues as appropriate
- Work with Technical Account Managers to make sure technical support blockers have been addressed in a timely manner
- Collaborate with RudderStack leadership to build scalable operations and processes to support rapid growth globally
Our take
While businesses are becoming more and more reliant on customer data, it can be difficult to make sense of, or derive value from, large and dispersed pools of information. This is where RudderStack comes in, presenting a platform for data engineers and scientists to build smarter customer data pipelines, therefore optimizing the delivery of data-led results.
RudderStack emphasizes that it is built specifically for data teams, with the team behind it having worked in data engineering and science roles themselves. Because of this, the platform addresses many pain-points that other solutions may not - such as handling every piece of data from every source, as well as syncing them with tools already in a team's stack.
With significant funding at its back, the company is moving to accelerate growth and increase the reach of its solutions. It has partnered with Iterable, a cross-channel marketing platform, to create integrations that enable clients to leverage customer data to make "deeper connections". It has also achieved HIPAA compliance, which means it can now help healthcare companies to manage and protect customer data.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2022
$56m
SERIES B
Jun 2021
$21m
SERIES A
Total funding: $82m
Company benefits
- Remote First & Flexible Work Environment
- Company Equity
- Comprehensive Health Care
- Flexible Paid Time Off
- Yearly Continuous Learning Fund
- WFH Setup Stipend
- Team Events and Gatherings
- Parental Leave
Company HQ
Financial District, San Francisco, CA
Leadership
Soumyadeb Mitra
(CEO)Former CTO and Co-founder of Mariana, an app for hyper targeted marketing campaigns that was acquired by 8x8. Spent just over a year as Sr. Director of Machine Learning at 8x8 before founding RudderStack.
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