Payments Risk Operations Strategist, Phorest
+ Employee Share Purchase Scheme
More information about location
Salon management solution
Open for applications
Salon management solution
201-500 employees
Open for applications
+ Employee Share Purchase Scheme
More information about location
201-500 employees
Company mission
To empower and inspire salon, spa and clinic owners to grow fantastic businesses while attracting and delighting loyal clients and talented staff.
Role
Who you are
- 4+ years in a risk operations role at a fintech, payment services provider, gaming/gambling company, marketplace/platform operator, bank, merchant
- Deep understanding of fraud, financial crime, AML/BSA, SCA/PSD2
- Proven ability to detect and analyse fraud patterns
- Strong communication and interpersonal skills, with the ability to work collaboratively with other teams
- Ability to work independently and manage multiple projects simultaneously
- Interested in and curious about developments in payments and risk, with a desire to become the payments risk expert for the Phorest globally, by staying on top of industry developments, customer behaviour and regulatory changes
- Preferred: experience with SQL, Looker, Stripe, commercial fraud prevention tools
What the job involves
- We are looking for a Payments Risk Operations Strategist to join our growing payments team
- This is a new global role, and will be responsible for building payment risk operations, driving process improvements and developing payment risk knowledge across the company
- You will be reporting directly to the Global Head of Payment Operations, and working with the payments team to become an expert on PhorestPay and the wider payments risk landscape
- You will be the go-to person for payment risk operations, sharing best practices and setting up processes with the payments team and regional teams, while also working directly with our external partners
- Identify credit, fraud and compliance risks and trends, and develop mitigation strategies
- Lead implementation of third-party fraud solutions, and manage these partnerships
- Create scalable chargeback representment and arbitration process for all regions; manage chargeback rates and Notifications of Fraud
- Refine existing fraud rules on for each region and develop new rules based on fraud patterns, new typologies, etc
- Develop a risk tiering for new and existing PhorestPay salons, and work with product and engineering to develop risk controls
- Support sales, onboarding, support and other customer-facing teams to develop an understanding of risk across different regions and salon business models
- Derive insights and actions from risk metrics (third-party and internal data)
Application process
- Contact: Stella Domanska, People Operations and Recruitment Coordinator – People
Our take
Annually, significant financial losses plague salons and health spas due to both no-sho appointments and sluggish periods. Addressing this predicament head-on, Phorest emerges as the solution, providing salon proprietors with user-friendly marketing software.
Phorest's software allows salons to dispatch appointment reminders and promotional details to their clientele. This seemingly uncomplicated remedy remarkably curtails no-show deficits by an impressive 70%, contributing significantly to the company's service of 155,000 health and beauty professionals worldwide. From its inception, Phorest has consistently evolved and broadened its platform, now encompassing features for staffing management, inventory control, and strategic marketing endeavors.
Bolstered by funding, the company is poised for further global outreach., This financial boost will enable Phorest to confidently vie with international contenders like Zenoti and Booker on the global stage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2022
$12m
LATE VC
Jun 2018
$20.8m
GROWTH EQUITY VC
Total funding: $34.2m
Company benefits
- Your wellbeing is important to us - We provide private healthcare, and employee assistance program and a free online GP service (WebDoc)
- As part of our Financial Wellbeing, we provide an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection
- We help you travel by providing a bike to work scheme as well as tax saver transport tickets
- We care for your family and provide Enhanced Maternity and Paternity benefits
- We grow our own timber! We provide a great learning environment including an extensive onboarding program
- Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning
- We don't believe in formal dress codes. We prefer causal things
Company values
- Growth Mindset: We are all about growth - when it comes to ourselves, our company & our clients
- Seirbhís Go Hiontach: Irish for 'excellence in service' or 'service without measure'
- Can-Do Attitude: We are dynamic and have a bias for action
Company HQ
North City, Dublin, Ireland
Articles
Leadership
Ronan Perceval
(Co-Founder & CEO)Previously worked in hair salons, and also co-founded Demonware.
Jamie Myerscough
(Co-Founder)Previously served as Phorest's CEO & Sales Director. Is currently CEO of Educogym.
Salary benchmarks
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