Operational Specialist, Fever
Client Support
2-3 days a week in office
Event discovery & booking platform
Be an early applicant
Event discovery & booking platform
1001+ employees
Be an early applicant
2-3 days a week in office
1001+ employees
Company mission
Fever's mission is to democratize access to culture and entertainment.
Role
Who you are
- Experience in customer service, with B2B client
- Work proficiency in English
- Excellent communication skills, building trust and strong relationships with clients
- Proactive mindset, anticipating client needs and providing solutions
- Strong teamwork abilities, collaborating with different teams to deliver the best experience
- Empathy and customer focus, understanding their needs and delivering outstanding service
- Problem-solving skills, efficiently managing and resolving issues
- Even if you don’t meet 100% of the requirements, don’t hold back. We value mindset and potential as much as experience
Desirable
- Experience in event management is a plus
- Knowledge of ticketing, events, or platform-based products is a plus
What the job involves
- We believe every interaction with our clients is a chance to create something exceptional
- We’re looking for a Client Support Operational Specialist — someone who’s curious, proactive, and genuinely loves helping others succeed
- You’ll be the first point of contact for our clients, guiding them through our platform, answering questions with clarity and empathy, and making sure every experience feels effortless
- You’ll also help identify ways to optimise their ticketing strategy, unlock new opportunities, and represent Onebox with the enthusiasm we’re known for
- Be the go-to person for our clients — providing fast, friendly, and effective support
- Deliver training sessions to help clients make the most of our platform
- Spot opportunities to introduce new Onebox solutions that fit their goals
- Share data, insights, and best practices to optimise their ticketing strategies
- Handle exceptional situations with calm and confidence, ensuring things run smoothly
- Join on-site at special client events, managing access logistics and building stronger relationships
- Monday to Friday from 9:00 to 18:00 (1h lunch break)
- Availability required for rotating late shifts (15:00–23:00), weekends, and public holidays
- On-call and event travel shifts are compensated with additional pay
Our take
The creators of a single place to browse the events happening in your city, Fever has rapidly grown to operate in over 100 cities. From educational talks to bottomless brunches, Fever streamlines your experience finding and booking leisure activities.
What has set Fever apart from its major competitors in the events booking space, such as major player Eventbrite, is its use of data. Its data-driven approach allows it to recommend the events that users will be most interested in. It has also allowed it to analyse consumer data to host its own Fever Originals events, much like Netflix uses data to produce Netflix Originals customised to consumer demands.
The company claims it can identify the characteristics of a successful event, mitigating the risk for event promoters and brands involved in its Fever Originals events. With multiple funding rounds under its belt, Fever is well placed to grow with the experience and expertise that comes from top industry investors and is investing in new and innovative global entertainment content opportunities whilst continuing expansion into new markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 12 rounds)
Jun 2025
$100m
LATE VC
Jan 2023
$110m
LATE VC
Total funding: $540.3m
Company benefits
- The potential to earn a significant bonus for top performance
- Stock options
- 40% discount on all Fever events and experiences
- Remote friendly
Company HQ
SoHo, New York, NY
Leadership
Pep Gomez
(Board Member)Investor in multiple start-ups. More recently founded Reby, an on-demand electric scooter rental app. Formerly Fever's CEO.
Francisco Hein
(CMO)Previously Head of User Acquisition & Expansion at happn, a dating app. Forbes 30 under 30 in 2019.
Studied Mechanical Engineering at Massachusetts Institute of Technology before a brief period at McKinsey. Forbes 30 under 30 in 2019.
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