Senior Technical Account Manager, DoorDash
Partner Integrations
$84.6-141k
Salary dependent on location
Local food delivery platform
Job no longer available
Local food delivery platform
1001+ employees
Job no longer available
$84.6-141k
Salary dependent on location
1001+ employees
Company mission
To empower local economies by connecting food lovers with great local restaurants
Role
Who you are
- 3+ years of experience translating technical concepts to business solutions
- 1+ years of experience in Agile and Scrum environments
- Proven track record of maintaining and enhancing processes
- Demonstrated technical knowledge of integrations, APIs, webhooks and ETL
- You have experience leading a team, assigning tasks and prioritizing workstreams
- Hands-on working SQL experience to troubleshoot and self-serve
- Excellent written and verbal communication skills
- Experience in project and/or program management
- Proven success working in cross-functional engineering and operations teams
- Certified ScrumMaster (CSM) or similar certification is a plus
- Bachelor’s degree required
- You are a master of organization - You excel in planning projects and presenting details in a clear and accessible manner for both technical and business stakeholders
- You are a problem solver - You thrive on solving complex problems, diving into the details, and providing actionable plans to triage and resolve escalations
- You are technically savvy – You possess technical acumen and are comfortable navigating engineering terminology, translating it into practical business understanding
- You are a relationship-builder – You excel at building relationships and can influence and motivate individuals at all levels, both internally and externally
- You are detail-oriented – You are process-driven and highly organized, with a keen ability to capture all necessary information in a way that is easily understood by both technical and business stakeholders
- You are analytical – Your analytical mindset allows you to interpret complex data and extract valuable insights to drive informed product prioritization
What the job involves
- DoorDash is looking for a Senior Technical Account Manager who will plan and execute integrations with top New Verticals partners across Grocery, Convenience, Alcohol & Retail
- Externally, you'll serve as the Technical Account Manager for these integrations, gathering information from partners and helping them connect to our system
- Internally, you will lead our integration enablement team
- You will guide the team through integration challenges with your technical expertise and manage the day to day workload through effective sprint planning and operational process management
- You will strategize with our cross-functional DoorDash teams to build & operate a world class integrations platform
- Reporting to an Associate Manager on our Partner Integrations team, you will be an integral part of DoorDash's Merchant Strategy & Operations organization
- You will own the success of our New Verticals integrations by driving initiatives across technical teams, contractors, and internal business stakeholders
- You will lead the prioritization of new projects, features and initiatives for the integration enablement team
- You will identify, resolve, and escalate day-to-day impediments or blockers that may affect the team’s ability to meet sprint goals
- You will be the voice of DoorDash in managing external relationships with our New Verticals partners, leading implementation and process improvement
- You will partner with product, engineering, and operations teams to discover & drive opportunities for improvement that come from data analysis, merchant insights, and the definition of new processes
- Your responsibilities in this role are…
- Be a Subject Matter Expert for DoorDash’s integrated offerings and guide partners through new Integration builds
- Lead a team of 4-8 integration enablement contractors, managing workloads, providing guidance and enabling integration development
- Facilitate sprint planning meetings and ensure the team has a clear understanding of upcoming tasks and priorities
- Address any impediments or blockers that may affect the team's ability to meet sprint goals
- Work on strategic projects based on Merchant needs to uplevel our product offering and to contribute to our processes and documentation to continuously improve
Our take
DoorDash was an early entrant into the last-mile restaurant delivery business, which is now crowded with the likes of Uber Eats, Postmates and GrubHub. They offer restaurants an end-to-end delivery platform, generating new business and access to a network of delivery drivers.
To differentiate itself in the market, DoorDash focused on areas with fewer competitors and found success in this untapped market. Other factors, such as the company's targeting of restaurants which many not typically offer a delivery service, also contribute to its profitability. The company made its stock market debut in 2020 with one of the biggest IPOs of the year.
However, in light of increasing discontent around DoorDash's commission structure from restaurants, competition remains fierce. The business recently responded by publishing a transparent fee structure, but the number of options open to restaurants means DoorDash must fight to keep its customers loyal. Despite this, by focusing on consumer retention, logistics and technology, the company is likely able to maintain its existing growth and revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Jun 2020
$400m
SERIES H
Nov 2019
$100m
SERIES G
Total funding: $2.5bn
Company benefits
- Company stock options
- Work from home stipend
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company HQ
Mid-Market, San Francisco, CA
Leadership
Tony Xu
(CEO)Tony studied at UCB and worked as a Matrix Partners Associate while studying for an MBA at Stanford. He combined this experience to co-found DoorDash in January 2013, and has served as CEO since June 2013.
Stanley Tang
(CPO)Previously studied Computer Science at Stanford, before working at Facebook as a Software Engineer.
Salary benchmarks
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