Revenue Operations Analyst, Pointclickcare

• Intermediate proficiency in Salesforce (reporting, dashboards, object management)
• Experience using Salesforce Data Loader for bulk data operations
• Strong Excel skills (data manipulation, analysis, reporting)
• Experience managing operational workflows and data processes
• Strong attention to detail and data accuracy
• Ability to work independently and manage multiple requests in a fast-paced environment
• Experience documenting processes and maintaining SOPs

Desirable

• The Revenue Operations team supports driving operational excellence across pipeline management, sales systems, and go-to-market execution
• The team is highly cross-functional, partnering closely with Sales, Marketing, Customer Success, Finance, and Data teams. This is an opportunity to contribute directly to scaling systems, processes, and data infrastructure that support revenue growth
• The Revenue Operations Analyst (Contractor) plays a critical role in executing day-to-day operational workflows across Salesforce, data management, and billing processes. This role exists to increase efficiency, improve data quality, and support scalable GTM operations by owning key executional responsibilities
• The contractor will enable the Growth Operations Manager to focus on high-impact initiatives—including Product-to-Cash (P2C) and system-wide implementations—by taking ownership of core operational workstreams
• The initial focus will be within Payer & Provider, with the potential to expand into Senior Care and enterprise-wide RevOps initiatives over time
• Manage and execute data updates across Salesforce using Data Loader (Leads, Opportunities, Accounts, Contacts, custom objects) Maintain data integrity, perform data hygiene, and support data migration efforts
• Execute opportunity splits, leakage/reverse leakage tracking, and billing-related object creation
• Support Billing Automation Project by creating and maintaining billing-related objects (e.g., invoiced customers, uplift objects)
• Own order management workflows and ensure accurate system updates tied to invoicing and bookings Partner with RevOps leadership to improve billing processes and operational efficiency
• Build and maintain Salesforce reports and dashboards based on prioritized business needs
• Fulfill ad hoc reporting and Smartsheet requests independently
• Support data visualization and reporting needs for pipeline and operational insights
• Own Smartsheet workflows, including building, maintaining, and fulfilling incoming requests
• Manage Gong-related support requests, troubleshooting, and stakeholder communication
• Provide operational support for marketing workflows (e.g., nurture status, Marketo-related processes)
• Develop and maintain SOP documentation for key processes and systems
• Support enablement efforts, including training delivery for new tools and process rollouts
• Partner with stakeholders to ensure adoption of new workflows and operational best practices
• Support Pipeline Council activities (reporting, dashboarding, data preparation)
• Assist with Salesforce enhancements and process implementations as needed
• Contribute to continuous improvement initiatives across RevOps
• This is contract role paid in an hourly rate, based on a 40 hour work week