Helpdesk Technician, Kaltura
$60-70k
Cloud platform powering video, communication, and learning experiences
Job no longer available
Cloud platform powering video, communication, and learning experiences
201-500 employees
Job no longer available
$60-70k
201-500 employees
Company mission
To power any video experience, for any organization.
Role
Who you are
- If you're passionate about problem-solving, thrive in fast-paced settings, and have a knack for translating complex tech concepts into user-friendly solutions, this role offers the perfect blend of hands-on experience and growth opportunities
- Excellent problem-solving skills with the ability to analyze and troubleshoot technical issues
- Strong customer service orientation with a friendly and professional demeanor
- Ability to thrive under pressure and meet deadlines in a fast-paced IT environment
- Passion for technology and its potential to improve lives
- Willingness to learn and adapt to new technologies and IT trends
Desirable
- Previous experience in a helpdesk or IT support role
- Familiarity with documenting IT policies, procedures, and best practices
- Ability to handle complaints and feedback in a positive and constructive manner
What the job involves
- As a Helpdesk Technician in Kaltura, you'll be the frontline hero of IT support, tackling diverse technical challenges and enhancing user experiences daily.
- You'll dive into a dynamic environment where you'll diagnose and resolve issues across various platforms, collaborate with cross-functional teams, and continuously expand your tech knowledge.
- Join us to make a real impact, turning IT headaches into seamless experiences for our users!
- Respond to user requests and inquiries via various communication channels (phone, email, chat, ticketing system)
- Diagnose and resolve technical issues related to computers, software, hardware, and networks
- Escalate complex or unresolved problems to senior technicians or other IT teams
- Record and update user information, issue details, and resolution steps in the ticketing system
- Prepare and maintain documentation of IT policies, procedures, and best practices
- Research and test innovative solutions and tools to improve helpdesk efficiency and quality
Our take
The use of video is ever-increasing in popularity. Kaltura is a leading video cloud with a mission to power any video experience for any organisation. Its products are used by thousands of global enterprises, media companies, service providers, and educational institutions, with hundreds of millions of viewers at home, at work, and at school.
One of Kaltura's strengths was its patient, long-term approach to growth, not having rushed into going public despite it being rumoured. When the company went public on Nasdaq in 2021, it offered one of the largest IPOs in the video technology sector that year.
Since undergoing a reorganisation plan focused on realigning its operations, Kaltura is further increasing efficiency and productivity. It also continues to roll out new features for its platform, winning multiple awards from the likes of Eventex in the process. Kaltura is, of course, reliant on the world continuing to embrace video to support its ambitious growth plans for the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-10% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2016
$57.7m
SERIES F
Feb 2014
$47m
SERIES E
Total funding: $172.8m
Company benefits
- Hybrid, flexible work environment
- Extended private health (including mental) insurance
- Personal and professional development programs
- Occasional Cross company long weekends
Company HQ
Union Square, New York, NY
Leadership
Rob Yekutiel
(Chairman & CEO)Having studied at the University of Pennsylvania, they founded Destinator Technologies, where they worked for 2 and a half years, and VisualGATE Systems, where they worked as Chairman from 2003-2006. They co-founded Kaltura in September 2006, and have served as Chairman and CEO since.
Michal Tsur
(President)After a Doctoral Degree at New York University, they co-founded Cyota in 1999, serving as VP until its acquisition by RSA in 2005. They then worked for a year as a Yale Visiting Fellow, before co-founding Kaltura in 2006.
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