Associate Product Usage Analyst, Turnitin
Plagiarism detection software
Be an early applicant
Plagiarism detection software
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
Turnitin's mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Role
Who you are
- Bachelor’s degree or relevant experience
- Experience in building internal and external customer relationships
- 3+ years in a successful customer care role
- User experience of ITS preferably Zendesk
- Excellent written and verbal communication skills
- Strong organizational and analytical skills
- Fluency with using MS Excel or/and Google sheets to an advanced level
- Past experience of working in an data driven role, where a high attention to detail is required in order to surface and investigate potential trends
- Understanding of SaaS
- Experience in understanding suspicious activity in Turnitin
- Familiarity with reporting with a will to develop these skills
- Show discretion when handling sensitive data
- Awareness and understanding of the education sector
- Action-oriented mindset
- Passion for excellent customer and user experience
- Ability to work in a fast-paced environment whilst managing multiple priorities
- Ability to work independently and perform under pressure
- Broad knowledge of online software and relevant technologies
- Excellent interpersonal skills with an ability to form effective working relationships with both internal and external partners
- Operate with a high level of authenticity
- Ability to provide impartial feedback in a structured manner
- Always operating in the interests of Turnitin
- A keen analytical eye for data discrepancies, working in a methodical fashion
- Ability to flex time in order to be able to lead and attend meetings in multiple time zones
- Experience and understanding of cultural differences and how misuse may be viewed and treated within different regions
What the job involves
- The Associate Product Usage Analyst will support the research and investigation in tickets of the misuse of Turnitin products and take the appropriate action to validate and halt offending accounts and work with internal stakeholders to identify trends in investigated cases
- Work with our Product usage analyst to understand the impact of essay mills and contract cheating to our products
- Provide feedback around emerging trends in the misuse of Turnitin
- Work within the Misuse team and research and analysis methodologies to detect when essay mills are using our online solutions
- Monitor and analyze internal misuse reports daily to identify anomalies, patterns, and unauthorized activities requiring further investigation
- Identify and review with Product usage analyst security holes that allow for unauthorized access to Turnitin
- Work with Product usage specialist to provide Technical Support leadership team accurately regular and ad-hoc reports related to investigations
- Document processes and procedures where needed and proactively identify improvements
- Assist in projects within the Technical Support team to improve identification of potential cases of misuse
- Assist Product usage analyst on delivery of OKR’s set for the Misuse team
Our take
Turnitin has a global reputation for being one of the best plagiarism detection softwares on the market. It’s well-earned, too. Besides simple paraphrasing plagiarism, its software also employs sophisticated techniques like identifying macro replacement and analysing metadata to weed out essay mill papers.
Academic plagiarism has become increasingly complex over the years, exacerbated in part by the COVID period of online schooling, and in part by a skyrocketing rise in computer literacy and plagiarism tricks. Software like Turnitin is therefore playing an increasingly crucial role in maintaining academic integrity. Additionally, it helps understaffed institutions ease the burden placed on a teaching workforce which are, in some regions, perilously close to collapse.
Turnitin is not without its issues, however. Some institutions lean too heavily on the software, and essay mills have begun using Turnitin software to prove product authenticity. Historically, Turnitin has neatly addressed these problems by releasing new or improved capabilities including Chat GPT screening updates in 2023. If it can continue to demonstrate remarkable competence and proactive development in this regard, Turnitin’s glowing reputation seems assured.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Health Insurance
- Dental Insurance
- Disability Insurance
- Life Insurance
- Vision Insurance
- Accidental Death & Dismemberment Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Supplemental Life Insurance
Company HQ
Downtown, Oakland, CA
Leadership
Chris Caren
(CEO)Held a number of senior positions at major corporations, including serving as a GM at Microsoft, and a board member at Avetta, Liaison International, Illuminate Education, and The IRONMAN Group. They are additionally a member of YPO and chairman of Procare Solutions.
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